Retail Store Leader

3 days ago

Durbanville, South Africa Wellness Warehouse Full time

**Job Title**:
**Store Leader**

**Location**:
**Store**

**Department**:
**Retail - Operations**

**Reporting Line**:
**Area Manager**

**Job Purpose**:
To deliver exceptional customer experiences through maximizing selling opportunities as well as managing costs, driving operational excellence and leading a motivated team to ensure profitability.

**AREAS OF RESPONSIBILITY**:
Customer Experience
- Be professional
- Manage customer interactions, complaints and requests
- Optimise selling space and drive replenishment to ensure stock availability
- Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability
- Sales - meet or exceed targets
- GP - reduce wastage & improve stock accuracy within benchmarks
- NP - reduce controllable expenses in line with budgets
- Interpret Income Statement information and formulate and implement action plans
- Identify challenges, trends and opportunities to drive continuous improvement
- Ensuring that monthly store audit benchmarks are achieved and improved upon
- Effective stock control and stock management

Store Disciplines & Productivity

Risk Management
- Effective cash handling procedures and controls

Lead, develop and retain team members
- Performance development culture and team effectiveness
- Leading, developing and coaching the team
- Basic IR

JOB SPECIFICATIONS:

- Grade 12
- Business/Admin qualification - a retail management diploma or degree would be advantageous
- Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
- A genuine interest in health and wellness - brand ambassadors
- Fully computer literate
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Proficiency in stock management, cost control and cost management
- Own transport essential
- Competency Assessment Achieved

**OFFER**:
Remuneration based on a ‘cost to company' model and performance incentives.
All permanent team members are required to join the company's provident fund and risk benefit.
Medical aid options are available.
20 days annual leave
Birthday leave
Team member discounts on in-store and online purchases
Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)

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