Operations Supervisor

**Location**:
Rondebosch, Cape Town, Western Cape

**Job Title**:
Operations Supervisor

**Salary Type**:
Market Related

**Education Level**:
Diploma

**Job Level**:
Senior

**Required Experience**:
3 - 5 Years

Experienced Operations manager required to manage technical IT teams and shift leaders *software development background highly preferred. Exp. In working with BA’s. ITIL.

**Qualifications**:

- Grade 12
- Completion of a Computer Literacy and/or Technical Course
- Relevant course in relation to Operations

**Experience**:

- Have 3 years operations and other related experience
- Have staff management experience
- Have Implementation management experience
- Development background (advantageous)
- System Process background (advantageous)
- ITIL (advantageous)

**Work Hours**:

- 9-5 or 8 to 6
- Weekend work where applicable.
- Overtime required where applicable.

**Duties**:

- Handle recruitment
- to follow the Human Resources process
- Responsible for Overtime calculations and submit them timeously.
- Responsible for all leave arrangements -to follow Human Resources process
- Maintain shift schedule-make sure there is enough skilled operators on duty, stand-in operators are to be informed in advance
- Custodian of operational standards and procedures whereby update and implement of operations all standards and procedures that the quality of service helps to improve customer service
- Source external training and follow the training process
- See to on-the-job training and provide written instructions and materials to shift members.
- Maintain and create material for policies and procedures
- Update training policies when required.
- Be responsible for monitoring and reporting of progress when assigned to shifts
- Record outstanding batches from operators and issues that they experience on their shift
- Manage the teams on a daily basis
- Manage and resolve operational issues
- Investigate operational queries.
- Perform analysis and report on production related issues
- Collate information regarding redundant assets and arrange for disposal
- Monitor and report to management any production related incidents
- Manage the external parties to ensure the environment is maintained (maintenance) and updated as required (Air conditioners, fire detection & suppression, UPS & Generators)