Sassa - Customer Service Agents (Dl)
1 week ago
**Customer Service Fixed Term Contract Position**
**3 month Contracts based in Randburg**
**To Start ASAP**
**Main Purpose of Position**:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.
**Main Responsibilities (including but not limited to)**:
- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any adhoc tasks as and when required
- Grade 12
- Computer Literate
- Excellent Communication written skillsÂ
- Serious and passionate about customer service and working in a customer service industry
- Previous call centre experience
- Fluent in English and another South African language
**COMPETENCIES**:
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
-
Sassa - Customer Service Agents (Dl)
2 weeks ago
Randburg, South Africa iSON Xperiences Full timeThe Role: **Customer Service Fixed Term Contract Position** **5 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...
-
Sassa - Customer Service Agents (Dl)
21 hours ago
Randburg, South Africa iSON Xperiences Full time**Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...
-
Customer Service Agent Role
4 days ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeLooking for a dynamic and innovative work environment where you can grow your skills and experience? Digital Customer Care Company Bv is seeking an experienced Customer Service Agent to join our team.In this role, you will be responsible for providing exceptional customer service via live chat, email, and phone to clients in the automotive and fashion...
-
Sassa - Team Coach
2 weeks ago
Randburg, South Africa iSON Xperiences Full time**Contact Centre Team Coach** **Based in Randburg** **Â Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the...
-
Sassa - Team Coach
4 weeks ago
Randburg, South Africa iSON Xperiences Full timeThe Role: **Contact Centre Team Coach** **Based in Randburg** **3 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...
-
Sassa - Team Coach
21 hours ago
Randburg, South Africa iSON Xperiences Full timeThe Role: **Contact Centre Team Coach** **Based in Randburg** **3 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...
-
Customer Service Representative Englishspeaking
3 weeks ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeLooking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version): Since our creation, we've grown from a small attic...
-
Customer Service Representative Englishspeaking
3 weeks ago
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeLooking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation in 2014, we've grown from a...
-
Customer Sales and Service Agent
3 weeks ago
Randburg, Gauteng, South Africa Emirates Full timePRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel. This position is...
-
Customer Service Representative English-speaking
3 weeks ago
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeRemote job. Start right away.Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation...
-
Customer Service Representative English-Speaking
3 weeks ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeStart right away. Looking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation, we've grown...
-
Customer Service Agent
4 weeks ago
Randburg, Gauteng, South Africa Orion Group Full timeDESCRIPTION: To retain existing and drive new business within agreed rates and credit policies by promoting the image, products, and services of the individual units available in buildings assigned to the sales agent and the Ithemba Group as a whole.DUTIES AND RESPONSIBILITIESAdminister incoming prospective leads across various platforms by contacting the...
-
Customer service agent
2 weeks ago
Randburg, Gauteng, South Africa CallForce Full timeInbound customer service call center agent needed for Airline companyRESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations, etc.Explain processes to customers and assist them where necessaryWork in a team and longer than normal hours (shift work)Handle confidential informationCommunicate with customers...
-
Customer Service Agent
3 weeks ago
Randburg, Gauteng, South Africa Catch Consultants Full timeWe're looking for talented customer service agents to join the CSR Holdings team.This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy, etc.).Please note you'll be working night shifts in...
-
Customer Service Agent
3 weeks ago
Randburg, Gauteng, South Africa 卡来 Full timeJob DescriptionCustomer Service Agents at Sage are the heartbeat of our business, enhancing the customer experience, ensuring satisfaction and retention, building brand loyalty, and contributing to the company's success. In this hybrid office-based role, which requires a minimum of three days per week on-site at our Johannesburg office, you will provide...
-
Customer Service Agent
3 weeks ago
Randburg, Gauteng, South Africa Network International Full timeJob DescriptionAs a Customer Service agent within the contact center, you'll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms. Adhering to company-based time frames.ResponsibilitiesProvide exceptional...
-
Customer Service Agent
2 weeks ago
Randburg, Gauteng, South Africa Network Full timeJoin to apply for the Customer Service Agent role at Network International.Job DescriptionAs a Customer Service Specialist within the contact center, you'll play a pivotal role in delivering excellence in merchant services.Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported...
-
Customer Service Agent
4 weeks ago
Randburg, South Africa Safair Operations Full time**Safair Operations, operating as FlySafair, has a vacancy for a** **Customer Service Agent** **at our** **LANSERIA INTERNATIONAL AIRPORT.** *** **will report to the** **Airport Manager.** **RESPONSIBILITIES**: - **Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures...
-
Customer Service Agent
2 weeks ago
Randburg, Gauteng, South Africa Isilumko Staffing Full timeURGENT : Contact Centre Agents (Temp) in Centurion, (Johannesburg)Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) basis for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role :Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust...
-
Customer Care Agent
3 weeks ago
Randburg, Gauteng, South Africa Cartrack Full timeWe have a great opportunity for seasoned Customer Care AgentsWe're a world-leading smart mobility tech company with over 1 million subscribers across 23 countries.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.We are looking for seasoned Customer Care agents...