Veterinary Receptionist

**_WHO ARE WE?_**

Tygerberg Animal Hospital - South Africa's largest veterinary group, where pets have been first for more than 50 years.

**_WHAT WE NEED_**
- What will they be doing (the main purpose of the job) for/with whom in what environment?_

As a Receptionist, you will play an integral part in genuinely putting our clients and patients first and seeking perfection through continuous improvement, having a confident personality, and being equipped with excellent communication skills (written and verbal). In addition, you should have comprehensive knowledge of the business and operations.

If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of the Durban North branch and TAH as a whole, then our team of experts is looking for you to join the team.

**_WORK ENVIRONMENT (_**_Overtime/ travel/ weekend work/ team environment)_
- Monday to Friday with alternating shifts either 07:30 - 13:30 / 13:00 - 18:15
- Every 2nd Saturday 07:45 - 12:30
- **WHAT IS EXPECTED FROM THIS JOB? **(J_ob deliverables and main duties)_
- Provide excellent customer service.
- Manage the customer experience at the appointment and on the telephone.
- Interactions are friendly and professional according to reception standards.
- Complete front office reception processes accurately.
- Calls answered and directed courteously and efficiently.
- Customer complaints handled according to protocol and escalated as required.
- Accurate messages taken and passed on.
- Product knowledge kept up to date through reading, attending training, and discussions with reps.
- Co-ordinate relevant administration processes.
- New client details added accurately to the internal system.
- Selling veterinary products and food to clients.
- Consultations and theatre procedures booked accurately.
- Vaccination books updated.
- Filing kept updated.
- Operational problems reported to the Practice Principal.
- **TO BE A GOOD FIT FOR THIS JOB YOU NEED** (_Required Education, Certifications, and Work Experience)_
- Matric
- 2-3 years of experience in a client-facing role.
- 2 years’ retail sales experience
- Bilingual in English & Afrikaans.
- Computer Literate MS Office.
- Veterinary Product Knowledge.
- Ezyvet System will be an added advantage

**_If you can tick these, you will have an advantage: _**
- Industry exposure.
- Hills VNA certification

**_Skills, Knowledge, Personal Qualities: _**
- Advanced verbal and written communication skills.
- Excellent knowledge of TAH’s services and offerings.
- Polite, friendly, and customer-focused attitude.
- Willing to take on practical and manual activities
- Enjoys interacting with people.
- Able to work under pressure.
- Skilled in multitasking and good time management.

Ability to commute/relocate:

- La Lucia, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Veterinary Reception: 2 years (required)