Quality Assurance Agent

1 week ago

Randburg, South Africa Moladira Skills Full time

**Quality Assurance Agent (x4 Positions) - 3-Month FTC** - Location:_ Randburg | _Salary:_ R8,000 - R10,000 p/m | _Start:_ ASAP | _Department:_ Customer Care - QA **Be the Standard Others Aspire To.** You are not just listening to calls. You are **protecting the customer experience**, ensuring **ethical collections**, and being a trusted voice of quality. If that energises you, this could be your next move. **Why You’ll Love It**: - 3-month **project with real teeth** - you’ll _see your impact immediately_ - ** R8k-R10k salary**, plus strong visibility with leadership teams - Build skills in **compliance**, **call analysis**, and **agent coaching**: - Collaborate across teams, spot patterns, suggest improvements - Work in a **modern debt collections environment** with over 100 agents **Your Role**: - Monitor calls and ensure agents are script - and regulation-aligned - Pinpoint red flags and recommend improvements - Assess complaints and suggest resolutions - Work closely with Training & Ops teams to fix and prevent issues - Keep documentation clean, clear, and actionable **Must-Haves**: - ** Matric is essential** | Tertiary preferred - ** 2+ years QA experience** in a call centre of 100+ agents (Debt Collections a big bonus) - Knowledge of **DCA, NCA, POPIA**: - MS Office proficiency (Word, Excel, Outlook) - Strong analytical, feedback, and team skills - ** Click "Apply"** on the job post - ** Complete the short questionnaire** to show us what you bring to the table (no trick questions - we just want to get to know you) - ** Upload your CV** (and any supporting docs - Matric & ID) - ** If shortlisted**, you will receive an invite to: - A quick screening call with our Recruitment Team **Traits That Will Set You Apart**: Curious Communicative Collaborative Detail-oriented Self-driven Every detail matters. and so do you

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