Outbound Telesales Consultant

1 week ago

Port Elizabeth, South Africa Managed People Solutions Full time

**Meridian Wine Merchants**is seeking a dynamic **Outbound Telesales Consultant (Hybrid),**based in** Port Elizabeth.** This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team.

**Responsibility includes**:

- New product introduction and upliftment procedure to be carried out as per SOP.
- Effective planning of the call cycle as per contact and coverage SOP.
- Calling customers in accordance with the agreed call cycle.
- Assisting new customers in opening new accounts as per SOP on new accounts.
- Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
- Actively building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g. send complimentary bottle of wine on customer’s birthday) as per SOP.
- Identify and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
- Gain knowledge on various products and processes to carry out a strategic negotiation with customers.
- Understand your personal sales target by customer and brand and deliver the result.
- Understand how personal sales commission / incentive are calculated.
- Grow and maintain the customer base to achieve the sales target.
- Grow listings on redistributor wine lists.
- Develop a plan to close the sales gap by compiling a monthly Sales Report and submit this report as per SOP.
- Log all calls and capture interaction with customers on the laptop as per SOP and RSM requirements.
- Collect customer information as per Salesforce Contacts Report.
- Submit trade program & cycle brief execution feedback as per SOP and RSM requirements.
- Other operational report / feedback as per RSM requirements.
- In accordance with the SOP on pre, during and post call procedures.
- In accordance with the SOP on pre, during and post call procedures. 20% of your day to cover vacant Rep Areas.
- Order taking and processing to be done on handheld technology.
- Action specified tasks from cycle brief or operational requirements from RSM.
- Manage stock allocations as per RSM requirements and stock allocation report.
- Contribute towards informal succession planning and skills transfer within the Sales / Trade Marketing team by adopting a coaching and/or mentorship approach and teaching team members new learnings.
- Plan and prioritize, demonstrating abilities to manage competing demands.

**Qualifications and Experience**:

- Grade 12
- Diploma relating to Sales, Marketing, Hospitality Management or Food and Beverage Management.
- 1 years’ experience in Sales and Merchandising within the FMCG Liquor Industry, encompassing both On-Consumption and Off-Consumption.
- Cape Wine Academy Wine Certificate.

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