Data Verifier

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our **Insure, Recoveries and Liabilities **(Operations) area. We are looking to recruit a **Administrator Data Verifier.**

**Role Objectives**:
To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World
Class experience in terms of Customer Service i.e. Continuous improvements.

**Key Responsibilities**:

- Establish and Review merits of a claim
- Acknowledge receipt of claim towards broker / direct client
- Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
- Identify feasible recovery matters to be handed to recovery area and non feasible.
- Ensure that information according to liability requirement management rules are sourced prior to

matters being handed to the liability product line
- Check that all the required information is on file (quantum, merits, claim form, info obtained aligned

with requirement management).
- Utilise external resources in order to obtain critical information
- Complete system notes appropriately (Detailed and comprehensive claims log notes)
- Identify and recommend areas / ways to improve processes.
- Use appropriate tools to track the use of time of resources, money, materials or equipment.
- Collaborate and work closely together with others thereby leveraging constructive team dynamics and

innovation
- Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
- Align own behaviour with the organisation culture and values
- Actively participate in own professional development and career path.
- Manage expectation of broker / direct client
- Improve service though value adding broker service
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escalate customer queries and complaints
- Gather feedback on customer satisfaction and report to the relevant party

**Required Knowledge and Experience**:

- Minimum 1-2 year experience in Office administration
- Call Centre experiencewillbe beneficial

**Educational Requirements**:
Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous