Academic and Student Experience Manager

2 weeks ago

Bloemfontein, South Africa Eduvos Full time

**Job Advert Summary**:
**Eduvos** is looking to employ a **Academic Student Experience Manager** on a permanent basis at our **Bloemfontein campus**.

**Position Type**:

- Permanent

**The Position**:

- To ensure a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey

**Minimum Requirements**:
**Minimum qualification**:

- At least an honours degree, preferably in management

**Experience**:

- Minimum three years of managerial experience in an academic environment
- At least five years’ of service or customer management experience, preferably in higher education environment

**Duties and Responsibilities**:
**Responsibilities**:
As the Academic and Student Experience Manager, you will be primarily responsible for the following:
A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)
- Orientation, onboarding and induction
- Communication
- Contract management
- Facilities and venue compliance
- Support faculty delivery on campus - facilitating lecturer evaluations/student feedback
- Sponsor engagement
- Academic support programmes
- Wellness programmes
- Employability and work readiness

B) Student resource enablement

C) Student compliance with institutional policies

D) Events management (e.g., graduation event management, career fairs)

E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)

F) Management

G) Leadership

H) Internal and external stakeholder engagement and management/collaboration

**Functional and Behavioural Competencies**:
**Functional competencies**:

- MS Office
- Exposure to / experience with systems
- Project management skills
- Case management and other systems
- SLA management skills / matrix management skills

**Behavioural competencies**:

- Initiative and responsibility
- People leadership and development
- Relations and networking
- Influencing
- Effective communication (verbal and written)
- Analysis and judgment / problem solving
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity)

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