Clinical Application Support Specialist

The Clinical Application Support Specialist is a new and exciting role which will support the implementation of Care On across the hospitals. This patient centric individual will facilitate the adoption and operationalisation in everyday practice and provide the operational support to end users, primarily to Nursing and Pharmacy within the Hospital with an aim to improve the efficiency and quality of clinical patient care.

In addition, this individual will be responsible for:

- Playing a pivotal role in representing the project team during the project and after the project by providing input and constantly evaluating areas for improvement and solutions thereof.
- Supporting the super user and the clinical end user as appropriate by answering queries, arranging any required training, proving recommended solutions, troubleshooting, escalating any unresolved problems and coaching employees.
- Working in consultation and collaborating with the relevant stakeholders to form synergistic partnerships to achieve organisational objectives and strategy.
- Working closely with the Nursing team and Pharmacy team in the achievement of the Care On project divisional goals while maintaining compliance with the Group standards including the strategy of Person centred Health and care which is digitally enabled.
- Assisting in formulating training material and ensuring continuous and consistent end user day to day support as well as informal and ongoing training.
- Conducting training identified as well go live support.
- Communicating information of scheduled courses to Management and end users to ensure that training is well attended.
- Providing refresher training to all users of the system on an ongoing basis in line with business needs.
- Providing training to employees on system upgrades and enhancements and/or downtime processes.
- Coordinating assessment results, providing feedback and arranging additional training if necessary.
- Coordinating all logístical requirements regarding training i.e. venue, registers, catering etc.
- Ensuring that all training registers are completed and submitted to the relevant stakeholders in line with the Group Human Resources requirements.
- Playing an active role in providing on the job coaching where employees are battling to improve their understanding of the system.
- Providing support to patients and visitors by addressing any complaints raised about possible delays with the new system and show support by communicating relevant information to these patients and visitors.
- Observing Hospital processes and through these observations communicate effective improvement projects throughout the hospital.
- Assisting with business decisions relating to system implementation, modification, maintenance etc. Review and recommend digital solutions and the use of relevant platforms to improve the level of patient care.
- Driving the change processes with moving to a digital platform, support and encourage the team through the process and assist stakeholders and employees in understanding the benefits to business.
- Serving as a primary point of contact between the end user, Hospital Management and the IT team to ensure continuous improvement and the effectiveness of the system.
- Ensuring full compliance to statutory regulations, policies, procedures, best practice and professional standards.
- Participating in the process towards compliance of all system interventions.
- Keeping up to date with Group’s evolving policies and procedures.
- Identifying risks, maintain a risk register and mitigate any risks identified.
- Ensuring alignment of the system to governance requirements and the regulatory framework and manage any uncertainties from the business that may arise as a result of such concerns.
- Communicating status/progress and issues to business management and end-users.
- Assuming responsibility for Care On and other system projects with stakeholder participation.

**QUALIFICATION & EXPERIENCE REQUIRED**:

- Current registration with the South African Nursing Council as a registered/professional nurse at an NQF level 7 Or an NQF level 7 in pharmaceuticals or a degree in emergency medical care.
- Clinical competence and experience in a variety of patient care settings in order to be able to make decisions with confidence on how certain technical functionality can be applied in the clinical setting would be an advantage
- 3 years clinical experience as a Registered Nurse/Pharmacist/EMC in a private healthcare environment
- Currently involved in direct patient care and practising in a clinical area for 2-3 years.
- Experience as a shift leader or a supervisor overseeing a team.
- Knowledge of the basics of clinical related workflows would be an advantage
- Experience in working on an electronic medical record (EMR) system.
- Experience providing system support to end users.
- Experience in training, coaching and mentoring.
- Working experience in a specialist Unit
- Own transport and