Franchise Manager

3 days ago

East London, South Africa Famous Brands Full time

**Purpose of Job**

The role of the Franchise Manager is to manage, develop and grow our Franchise Partners to an extent whereby they enjoy an above average return on their investment, contributing towards the brand becoming the brand of choice for both potential investors and consumers.

**Key Tasks and Responsibilities**
- Assist with the development and implementation of franchisee specific business plans and budgets.
- Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
- Protect Debonairs Pizza Brand integrity via implementation and measurement of Standards of Operations Programmes.
- Identify and communicate formal training needs to the training department for training intervention.
- Monitor and feedback information about competitor activity within his/her region.
- Identify in-store training needs and implement (OJT) on the job training interventions and coaching.
- Assist franchisee in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business.
- Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
- Act as brand custodian and ensure Debonairs Pizza Brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.

**Qualifications and Experience**
- Minimum Matric / Grade 12
- Certificate / Diploma in Hospitality Management or similar
- Minimum 5 years franchising experience, preferably in a similar role
- Good knowledge of food service industry, preferably in quick service restaurants
- Financial and computer literacy
- Valid driver’s license of no less than 12 months
- Willing and able to travel extensively

**Skills / Attributes**
- Strong Communication, Organisational, Operational and People Skills
- Highly presentable
- Developed analytical and problem-solving abilities
- Strong interpersonal skills
- Energetic self starter
- A hands-on approach to problem solving
- Fanatical attention to detail
- Strong customer service orientation

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