Product Operations Specialist

1 week ago

Cape Town, South Africa Stitch Full time

Stitch is a developer-first API startup with a mission to deeply connect financial systems with the wider world. We provide an API which allows third-party apps and websites to interact with their user's bank accounts in ways that unlock the ability for companies across Africa to build innovative technology products quickly.

Creating innovative financial products is incredibly difficult today, and we believe that unlocking the way people interact with their finances starts with enabling developers with the tools and infrastructure needed to execute on their vision.
**The Role**

We are looking for a Product Operations Specialist to join the team and ensure we are able to operationalise and optimise a fast scaling product led organisation. We work closely with external partners, and you would work directly with them - the majority of whom are in banking operations. Your role will center around managing our operational requirements with product partners and ensuring smooth delivery of product services.

**Responsibilities**
- Manage all the operational requirements for Stitch to maintain banking partnerships
- Own the opening and ongoing management of bank accounts to support our product development needs
- Assist our quality assurance function in testing the accounts to complete product quality audits
- Manage regular service reviews to ensure partner delivery standards meet the Product team’s needs
- Escalate high priority issues to banking partners and own the resolutions and comms

**Requirements**:

- Secondary Degree/Diploma or equivalent working experience
- Minimum of 1 - 2 years experience working in Information Technology, Business or Corporate Banking
- Process driven, organised and resourceful
- Comfortable working in a new, open area and being creative with how to approach it
- Highly collaborative and an excellent communicator

**Advantageous**
- Knowledge or experience in the financial services sector
- Experience in a financial technology or technology startup

**Benefits**

**HQ and Remote Work**

Stitch HQ is in Cape Town, South Africa. Remote team members will have the opportunity to visit our beautiful city regularly. We work both in-person and remotely. and...team lunches every day With friends, family, pets - everyone's invited

**Culture & Values**

Stitch has a culture that emphasizes sustainable processes, kindness, and work-life balance. We value diversity in all its forms and believe that a broad range of lived experiences makes our team and product stronger. This is especially important to us as our leadership team includes diverse racial backgrounds and members of the LGBTQ+ community.
- **Our Investors**

Stitch is a well-funded venture-backed startup. Our network of global investors include the co-founders of Venmo, Klarna and Flutterwave, and founding team members from Plaid and Revolut. Our network of investor funds include firstminute capital, Raba Partnership, CRE and Village Global, bringing backing from LPs such as Bill Gates, Mark Zuckerberg, Eric Schmidt and Jeff Bezos.

This funding gives us the capital to make sure that all employees are empowered to do their jobs, and incorporates industry veterans who will help us grow and operate a multinational fintech startup.

‍ **Developers**

We care deeply about developer experience and aim to provide tools and systems that software engineers will rave about. The team has collectively had a great deal of experience building fintech and developer-facing products in Africa and other emerging markets.

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