Service and Maintenance Clerk

3 days ago

Durban, South Africa Eazi Access Rental Full time

**JOB PURPOSE**

Administration of all Services and Maintenance
- **Key performance areas**

Machine uptime
- Ensure technicians are sensitized to SLA status

Maintenance Administration and Planning
- Maintaining and tracking assets, its maintenance and state.
- Upkeep of System data relating to service and maintenance, planning and processing of job cards, breakdowns and service bulletins.

Service Stockholding
- Transacting and control of maintenance stock.

Customer Service
- CSI
- Query management

Procurement
- Requisitions
- Supplier communication
- **ORGANISATIONAL STRUCTURE**

Operational
- **DECISION MAKING AUTHORITY**

Field service resource allocation

**JOB DESCRIPTION**

The Service and Maintenance Administrator is responsible for the following:
**AREA / TYPE**

**Responsibilities**

Machine Availability

1. Ensure technicians are updated in terms of SLA status and assist with planning to avoid SLA breach.

Maintenance Administration and Planning

1. Update comments on breakdowns at least every day.

2. Filing of machine documentation and attaching to system.

3. Counter updates

4. Monitor and correct maintenance cycle problems.

5. Merge Maintenance Projects.

6. Plan Job cards.

7. Distribute Job card data.

8. Record Items, hours, counter and requisitions per job card.

9. Update job card status.

10. Initiate and process Requisitions and PO’s based requirement.

11. Scan and attach service documents to system (Load Test etc.)

12. Reporting (Internal) as designated.

13. Initiate and follow up on Exchange (Rental) tasks.

14. Book and confirm S&T for technicians if applicable.

Service Stockholding

1. Order spares as per minimum stock levels.

2. Receiving of all spares and relevant documentation.

3. Monthly stock-take administration.

4. Ordering and Issue of PPE

Customer Service

1. Standby after hours

2. Query Management

1. Net promoter score

Procurement

1. Communicate PO Numbers with Suppliers.

2. Follow up urgent orders and payment.

3. Filing of procurement function documentation.

3.
- **SKILLS REQUIRED - SPECIFIC**:

- **SKILLS**

**KPA**

**Skill**

Administration

1. Matric / Grade 12

2. Well organised and detail orientated

3. Computer Literacy (MS Office)

4. Filing and Retrieving
- **INTERNAL COMPETENCIES**

**Competency**

**Level**

AX Basic Training

Do

Customer Satisfaction, Communication and Telephonic Selling

Do

AX Procurement (User)

Do

Machine Familiarization

Do

AX Service and Maintenance

Do
- **WORK EXPERIENCE REQUIRED**

**Job**

**Functional experience**

**Years**

Administrator

Data Capture Clerk

2

Working on a procurement system

2

Ordering of spares

1

Exposed to technical environment

1

Computer - Microsoft

2

Customer Service

Customer interacting position or customer service and query management

2

**Job Types**: Full-time, Permanent

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