Butler

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

**WHY WORK FOR US?**

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

**Description**:
A Butler primarily serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel. He/She should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Serves food courses and alcoholic beverages to guests, Also Provides a courteous, professional, efficient, flexible and personalized service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

**Minimum**Requirements**:

- Matric
- 2 -3 Years Butler experience
- Cigar knowledge essential
- All round Beverage knowledge and pairing ability (Food and Beverage pairing)
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Ability to delegate effectively
- Meticulous with paperwork and admin
- Must have graduated from the Butler academy
- Must have prior hotel experience - front office knowledge would be beneficial
- Must have experience in the food and beverage department
- Must be fully proficient in English
- An additional language will be helpful but not mandatory
- Must have leadership qualities
- Must have a driver’s license
- Housekeeping and maintenance knowledge would be advantageous.
- Exceptional Guest Services etiquette