Catalog Specialist

2 weeks ago

Cape Town, South Africa Amazon Commercial Services(SA) Full time

Fluency in English written and spoken
- Experience in process creation and improvement
- Experience with Excel: ability to process and analyze data on daily basis

Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?

Key job responsibilities
Provide support for catalog creation, listing products, shipment related issues etc.
Handle cases related to inbounding, product issues and customer complaints
Guide partners for completing onboarding formalities and train them on internal tools.
Co-ordinate with partners and internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
Document processes & regularly update existing SOPs.
Review & suggest SOP changes required if any to the team basis input from Business managers
Handle daily, weekly and monthly business reports
Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments

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