Claims Consultant

**Job description**:
The Claims Consultant will be responsible to provide administrative assistance and support on commercial claims business.

**Responsibilities**:

- Liaising and providing feedback to clients of claim progress
- Handling client queries
- Claims Management: the daily claims process from capturing received claims to processing and closing claim.
- Validating the claims (consultant must first check if the claim falls within the policy parameters)
- Registering claims and Appointing assessors via the Insurer
- Collecting additional information from client in respect of the claims
- Recording details and information on relevant systems
- Building and maintaining good working relationships with clients and internal stakeholders
- Bridging the gap between the office and insurance companies
- Maintaining a good working relationship with insurers
- Reporting
- Manage client retention
- Good underwriting knowledge and understanding
- Understanding policy wording and various products on the commercial side

**Minimum Requirements**:

- Grade 12/Matric
- Fully computer literate (Microsoft Office 365: Word, Excel and Outlook)
- NQF Level 4 Full qualification (Short term insurance)
- Regulatory examination RE5 successfully completed
- 5 - 10 years relevant experience in commercial claims (including fleets, inventory, assets, etc.)
- Experience in a broker’s office is essential

**Skill set required**:

- Strong communication skills
- Professional
- Client focused
- Proactive and able to work independently

**How to apply**:
Application Question(s):

- Do you have Broker's Office experience?

**Experience**:

- commercial claims: 5 years (required)

License/Certification:

- RE 5 Certificate (required)
- NQF 4 Short-Term Insurance Certificate (required)