Reception Supervisor

**Job Summary**

**To plan and coordinate the hospital’s Reception and Admissions function. The incumbent is accountable for ensuring an efficient and time sensitive admissions process in accordance with CHG standards.

**Minimum Qualifications and Experience**:

- NQF Level 6 (Office Administration / Secretarial Courses)
- 3 years’ experience in a similar environment.
- Previous experience in a hospital is advantageous.
- People management experience is advantageous.
- Computer Literacy - SAP or similar

**Minimum Duties**
- Manage and coordinate all reception staff (hospital/doctor), Switchboard Operator, Admissions Clerks, Porters and Drivers in an effective manner to ensure professional service delivery.
- Ensure all reception / admissions activities are fully operation, legible and captured on SAP.
- Engage with internal and external clients on documentation required for patient admissions, bed allocation, ward movements and discharge times, newborn registrations on medicals schemes and medical schemes suspension/ decline of authorizations to obtain further information to ensure authorization.
- Manage financial risk, by ensuring the collection of co-payments and private patient estimates as per company policies and procedures.
- Engage daily with the Finance team regarding banking according to the company cash management standards.
- Drive eligibility checks in admissions.
- Ensure completeness of documentation required for admission, for each patient.
- Ensure any non-validated admissions are escalated and corrected on SAP.