Debt Review Sales Manager

Job Opportunity: Sales Manager

Are you driven by the vision of empowering individuals to achieve financial stability? Do you possess strong leadership skills, with the ability to inspire a team while maintaining a client-first approach? We are a trusted financial wellness company dedicated to supporting individuals on their journey to financial freedom through services like debt review. We are seeking a Sales Manager to lead our sales and advisory team, ensuring exceptional service delivery and fostering lasting financial well-being for our clients.

Key Responsibilities

Team Leadership
- Oversee, manage, and mentor a team of Financial Wellness Consultants.
- Develop training programs to enhance team expertise in client care and financial advisory.
- Monitor team performance, set clear goals, and provide constructive feedback.
- Foster a collaborative and high-performing work culture focused on client success.

Client Engagement Strategy
- Define and implement client care strategies that prioritize trust, empathy, and effective financial solutions.
- Ensure consultants evaluate clients’ financial challenges thoroughly and deliver personalized, actionable advice.
- Create frameworks for consistent, high-quality client support throughout their financial journey.

Operational Oversight
- Monitor the team’s client engagement metrics and ensure adherence to company standards.
- Manage the client care process to optimize efficiency while maintaining a client-focused approach.
- Ensure compliance with industry regulations and company policies in all client interactions.

Relationship Building
- Establish and maintain strong client relationships through direct and indirect engagement.
- Address escalated client concerns with professionalism, ensuring a positive resolution.
- Act as a trusted advisor, promoting holistic financial wellness solutions tailored to each client.

Strategic Contribution
- Collaborate with senior management to align team goals with company objectives.
- Identify opportunities for service improvement and innovation in client care delivery.
- Provide insights and recommendations to enhance client retention and satisfaction.

Qualifications / Experience / Attributes
- Proven experience in a leadership role within financial wellness, financial advisory, or client care environments.
- Strong knowledge of financial services, including debt review, financial planning, or insurance products.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Demonstrated ability to manage and inspire a team, fostering growth and excellence.
- Goal-oriented mindset with a commitment to ethical practices and long-term client satisfaction.
- Strong problem-solving skills and a proactive approach to overcoming challenges.
- Confident and assertive with a go-getter mindset.
- Articulate and persuasive, with excellent communication skills in both Afrikaans and English.
- Previous experience in managing call centre agents will be advantageous.

What We Offer
- Competitive Compensation: A rewarding salary structure that recognizes your leadership and impact.
- Professional Development: Ongoing training and growth opportunities to support your career.
- Collaborative Environment: Work with a passionate, client-focused team dedicated to making a difference.
- Meaningful Impact: Lead a team that helps individuals build secure financial futures and regain control of their lives.

Location: Cape Town CBD

Pay: From R8 500,00 per month

**Experience**:

- Debt Counselling: 2 years (required)

Work Location: In person

Application Deadline: 2025/02/28
Expected Start Date: 2025/03/03