Lodge Resident Manager

2 days ago

Pretoria, South Africa The Good Human Full time

**THIS IS A LIVE-IN POSITION BASED IN BELA BELA LIMPOPO. MEALS ARE PROVIDED ON DUTY**
- As the Resident Manager, you will be responsible for overseeing all aspects of the operations with a hands-on approach and ensuring the highest standards of quality and service are maintained. You will lead a dedicated team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction. Your exceptional leadership skills, business acumen, and customer-focused approach will be crucial in achieving our goals and maintaining its reputation as a premier destination._

**KEY RESPONSIBILITIES**
- Provide strategic direction and vision for the Lodge, aligning it with company objectives.
- Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve and maintenance.
- Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
- Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive customer loyalty.
- Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
- Analyse financial reports, control costs, and prepare budgets to achieve financial targets.
- Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions.

**REQUIREMENTS**
- Minimum of 5 years of experience as General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
- Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
- Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Sound knowledge of hotel financials, revenue management, andbudgeting.
- Proficient in industry-specific software and systems.
- Bachelor’s degree in hospitality management or a related field(preferred).
- Valid RSA ID is required
- Valid Driver’s Licence & own vehicle required
- Proven track record within a luxury hotel/lodge environment

**Job Types**: Full-time, Permanent

Pay: Up to R37 000,00 per month

Application Question(s):

- Do you have experience in a 4/5 star lodge/hotel/resort? Explain
- This is a live-in position. Does this work for you?

**Education**:

- Bachelors (required)

**Experience**:

- General Manager (In a hotel/lodge): 5 years (required)
- F&B Manager: 1 year (required)

License/Certification:

- drivers license (required)
- RSA ID (required)

Application Deadline: 2024/09/26

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