Relationship Manager
2 days ago
**PURPOSE**
The purpose of the Relationship Manager is to increase the company’s market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories.
**JOB OBJECTIVES**
GROWING SALES FOR CUSTOMER BASE
- Responsible for understanding customer’s business and identifying and preparing solutions that are catered for them by analysing sales metrics
- Communicate new campaigns to customers and work together with the customers to identify marketing opportunities
- Meet with customers to go through spend profile and work proactively with them to find opportunities that could move the customer into a new loyalty program level
CUSTOMER ENGAGEMENT
- Provide customers with training on new products
- Proactively build and nurture existing customer relationships to improve the overall customer experience
- Resolve customer queries / concerns and escalate if required
**JOB REQUIREMENTS**
QUALIFICATIONS
NQF 5 Marketing / Business Management
KNOWLEDGE
Product Knowledge
Sales Knowledge
Customer care
EXPERIENCE
Key Account Manager 3 to 5 years'
Wholesale clothing / apparel industry
Corporate Gifting Industry
SKILLS
Communication
Excel
ERP system - MS D365 is desirable
Problem solving skills
English proficiency
Numeracy
Attention to detail
COMPETENCIES
Client relations
Drive and Commitment
Implementation & Control
Persuasiveness
Judgement and Decision making
Adaptability
REPORTS TO
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