Reliability Technician

**PURPOSE OF THE ROLE**

The Reliability Technician is responsible for the analysis, standardisation, and continuous improvement of maintenance activities in their entirety on all Teraco assets nationally, thus ensuring maximum system availability and uptime.

**OBJECTIVES**

MAIN FUNCTIONS OF THE JOB

Maintenance Management
- Active participation to support management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
- Active involvement in planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability.
- Consistent reviews of maintenance working methods to ensure all SLA & MSA’s are achieved.
- Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such.
- Co-ordinate, assess and review maintenance efforts to ensure all facilities maintained to Teraco standards.
- Ensure that all work performed is in accordance with established practices and procedures.
- Continuous and collaborative reviews of methods of procedures (MOP) including to Electrical, HVAC, Fire detection & Suppression
- Where possible, standardise maintenance activities across all facilities.
- Weekly review of all audits and tasks on the maintenance management system to ensure correct documentation has been uploaded and standards have been adhered to.
- Weekly status updates/reporting to relevant stakeholders, on all maintenance related tasks and audits
- Ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
- Troubleshoot and perform effective root cause analysis to permanently resolve maintenance related issues. Adherence to timelines is critical.
- Incident and problem trend analysis
- Identify opportunities to move from Preventive to Predictive Maintenance.
- Respond to emergency calls for maintenance.
- Perform administrative tasks as required.

Compliance
- Maintain compliance in accordance with all relative policies and procedures.
- Meet agreed inter-departmental OLA (Operational Level Agreement)
- H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS.
- Active participation for both external and internal audits

Critical System Management
- Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved.
- Conduct working methods to maintain agreed PUE levels.
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
- Ensure that the client communication process has been adhered to.

Data Centre Ethics
- Ensure compliance is maintained incorporating industry best practices.
- Ensure data centre facilities standards are enforced and maintained.
- Ensure data centre cleaning standards are enforced and maintained.

**SKILLS REQUIREMENT**
- Excellent technical abilities.
- Excellent planning and co-ordination skills.
- Effective communication skills, active listener - ability to understand requirements.
- Proactive problem solver, perform rapid and accurate assessments.
- Ability to work independently, as well as being a positive team player.
- Self-motivated
- Conducts self professionally, exhibits elevated levels of tolerance and patience.
- Responsible for continued learning and self-development.
- Quick response to potentially critical situations.
- Trouble shoot systems and components to identify root causes of failures.
- Implement corrective actions promptly to mitigate the negative effects of system changes.
- Advanced Microsoft Office skills.
- Intermediate Project Management skills.

Administrative duties
- Ensuring compliance with internal policies and regulations.
- Change and incident management.
- Ensure adherence to all established guidelines and management practices for employees.
- Occupational Health and Safety responsibilities.
- Reporting accurately, as per agreed format, quality and timelines.
- Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

Behaviour
- Adopt a mindset of continuous improvement.
- Lead by example.
- Be on the lookout for constant process improvements.
- Growing our people.
- Delivering to our Shareholders.
- Respecting each other.
- Embracing Diversity.
- Upholding the highest levels of integrity.
- Serving our clients.
- Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
- Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
- Focused on continued learning and self-development.

General
- Open to provide after-hours support as needed for significant issues.
- Excellent verbal and written commun