Exchange Technical Lead

1 week ago


Cape Town, South Africa Capital Edge Recruitment Full time

We have a role for an Exchange Technical Lead. The areas of expertise for this role are not limited to Exchange, it requires a broad understanding of the impact of other technologies on an Exchange environment. This role will report into the Enterprise Technical Lead, Digital Infrastructure.

**Requirements**:
**Overview of the role**:

- Supporting customer requirements whilst protecting service delivery.
- Supporting customer requirements whilst complying with ISO/IEC 27001 standards.
- Leading innovation in a way that delights the customer.
- Role modelling and championing genuine collaboration across all teams.
- Bringing proactivity, rigour and discipline to operational activities.
- Building productive relationships between Company Delivery Leadership, Service Management and Digital Infrastructure teams, including Customer Operational Architecture.
- Feeding into and delivering on Enterprise Technical Lead priorities.

**Main Duties/Responsibilities**
- Problem Resolution
- Process
- Technical Input
- Projects
- Customer Interaction
- Decision Making

**Experience**
- Broad technical experience across workplace, network, data centre and cloud technologies.
- Very good understanding of technical delivery via a managed service.
- Experience of leading technical projects.
- Experience of working in large IT operations across multiple technologies.
- Excellent communication skills, with the ability to converse with people at all levels within an organisation.

**Essential Knowledge/Skills**
- Implementing and supporting Microsoft Exchange 2013 or higher (Exchange 2016 preferred)
- Implementing and supporting MS Office 365/Exchange Online
- Implementing and supporting Symantec Enterprise Vault
- Good documentation skills
- ITSM toolsets (Remedy)
- Advanced proficiency in PowerShell

**Essential Qualifications**
- Microsoft Certifications in current Microsoft Exchange and Microsoft 365 technologies



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