Call Centre Manager

17 hours ago

Johannesburg, South Africa i-Talk Financial Services Full time

We are looking for a skilled Outbound Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.

**Responsibilities**:

- Develop objectives for the call centre’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyse call-centre statistics (sales)
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
**Requirements**:

- Proven experience as call centre manager in a sales background
- Knowledge of performance evaluation
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call centre equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- Matric or Degree in a relevant field

**Salary**:
R20 000.00 Basic Salary +Commission

TO APPLY FOR THIS JOB CLICK ON THE LINK BELLOW

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R20,000.00 per month

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