Field Technician

6 days ago

Johannesburg, South Africa Exceed Hr Full time

**Reference: Anneke Viviers**

**Consultant: AV 7127**

**Descriptions**:

- Identify and resolve site solution performance issues and faults.
- Plan and design solutions for various faults across all networks.
- Highlight fault trends per site.
- Prioritise daily site visits according to Manage Engine tickets assigned by the Help Desk.
- Ensure tickets assigned to you are accurate and that all fields are correctly populated.
- Plan days and order stock in accordance with operational needs according to agreed SLA with clients.
- Ensure that the correct tools and stock is taken to site to minimize time on site and maximise efficiency.
- Ensure that entire solution is in good, working condition, wiring is tidy, screen placement is correct, work areas are clean, and the correct content is playing.
- Ensure CMS venue detail is always accurate
- Escalate and relay issues, irregularities, or unresolved issues to the Regional Manager.
- Update MMS/CMS/ME comments and submit updated photographs.
- Complete and submit digital sign off documentation before leaving site
- Complete relevant virtual stock movements in or out of client virtual venue (stock tracking).
- Handle stock cautiously and with care always, as well as report breakages or damages to the Regional Manager immediately.
- Efficient travel and route planning to ensure mileage is kept to a minimum.
- Log all mileage, time, work descriptions and solutions on Manage Engine, immediately, for each site visit.
- Avoid all unnecessary visits to site, including site visits for reboots. Report any user error issues to site manager and Regional Manager.
- Ensure that driver’s license and vehicle license are always valid.
- Ensure that vehicle is always kept neat and tidy in order to maintain a healthy image of the company
- Comply with South African road and traffic regulations.
- Avoid reckless and negligent driving and ensure safe transportation of

stock.
- Ensure tools are kept in working condition, including company issued cellular phone.
- Attend to clients promptly, effectively, efficiently, and courteously.
- Maintain excellent relationships with clients.
- Always be well groomed, well-spoken, and friendly.
- Adhoc duties as requested by Head of Department or CEO.

**Qualifications**:

- Matric
- 3 years’ experience in Information Technology Industry
- Training in networking and relevant Information Technology qualification
- Verbal and written communication skills
- Background and experience in related field - Able to adapt to operational changes
- Good time management skills
- Customer Service orientated
- Driver’s License
- Ability to solve problems
- Able to use initiative
- IT and installation knowledge and experience

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