Continuous Improvement Specialist

4 days ago

Cape Town, South Africa Continuum Personnel Services Full time

**Continuous Improvement Specialist - Black Belt**

**MUST HAVE WORKED FOR BPO/ CONTACT CENTER**

Assists Master Black Belts with Six Sigma programs, policies and principles to improve quality standards and facilitate business process improvement.

**Continuous Improvement Specialist - Black Belt**:
Evaluates and overseas operations improvement projects from initial research and assessment through transition to the management team for business performance improvement.

Reporting to the Director, the post holder will be responsible for successful delivery of all Lean Six Sigma projects that they have been assigned within the allocated budget, resource and time constraints.

**Key Deliverables**:

- Create Improvement & Innovation culture within business teams.
- Design, mentor & deliver improvement plan with tangible benefits to the client and its clients.

**Roles & Responsibilities**:

- Process diagnostics to Identify re-engineering and continuous improvement opportunities
- Gather and analyse data and information to understand Process Improvement priorities for the area
- Create roadmap and obtain buy-in for implementing process improvement opportunities
- Drive implementation of identified initiatives through a mix of projects and innovation drives.
- Design, build and facilitate Lean Six sigma trainings (WB, YB and GB)
- Mentor Lean Six Sigma YB and GB project leads
- Devise business case for identified digital transformation initiatives and facilitate necessary approvals
- Project manage RPA, IT and analytics solutions deployments
- Lead customer facing improvement assignment across various geographies
- Perform process maturity analysis and conduct internal benchmarking
- Establish Quality Systems & Procedures for the organisation leading to other quality certifications such as ISO, COPC etc.
- Devise KPIs for team members and track progress against set targets

**Minimum Experience**:

- Certified Lean Six Sigma Black Belt with 2-4 years’ experience in Process Excellence / Continuous Improvement role

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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