24 Hour Flexi Sales Associate

Purpose of the role Manage the customer journey account opening and order processing - Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained - Ensure products are visually displayed as in that of the catalogue - NTF customers are to be encouraged / incentivised to open an account - Ensure pricing is correct on product and ascertain customers ATB - Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned - Ensure that the customer services and support service level agreements are in place and are achieved - Ensure a professional, polite, and efficient service is offered by acting as an ambassador - Ensure customers are assisted at self -help kiosks - Facilitate daily administration duties aligned to customer service, vetting, order and query resolution - Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness Product knowledge and pricing management - Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category - Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction - Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc. - Ensure that you are aware of any competitor products and understand how to up sell - Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly - Visual Merchandising & Housekeeping - Ensure that products are visually merchandised in accordance to VM policy - Ensure housekeeping standards are adhered to in accordance with policy - Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality - Always ensure that any outstanding tasks are up to date - Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems - Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks - Always make sure that the correct information is relayed to customers - Acquire and accurately capture all necessary information - Ensure current catalogues and order forms or consistently in stock and displayed accordingly - Ensure that you are 100% versed in daily operations with regards to click & collect procedure - Ensure a professional, polite and efficient service is offered by acting as an ambassador Provide an exceptional customer experience - Take responsibility by ensuring that advice is always given in the customers best interest - Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction - Continuously work towards improving the customer experience and service delivery Adhere to quality standards - Always make sure that the correct information is relayed to customers - Acquire and accurately capture all necessary information - Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures - Adhere to policies, procedures and all business standards and requirements - Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by HomeChoice - Housekeeping - Dusting of displays - Wiping of CS and Customer touch point areas (Covid hourly) - Mopping of floors - Sweeping of floor - Vacuuming of floor - New Business activatons - Influence the public to increase feet into your store. Engage the public on product and campaigns - Goods returns & administration - Manage Customer returns administration and stock returns to WFS /GR book audits WFS Feedback - Process GR - Refunds / Credit Customer" - Assessment process completion - Ensure that Assessments are documented on customers account - See that assessments are posted and collected timeously" - Stock managementStock orders, taking constraints into consideration such as storage space and stock on hand - Assembling of goods delivered for Showroom floor - Maintaining Stockroom according to Business standards - Replenishing of Spares for breakages - Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed - Ensure that floor check & stock take on Click & Collect parcels are done weekly - Feedback to be sent to Admin Manager & any discrepancies reported - Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager - Ensure daily duties as per Stockroom roster is adhered to - Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels - Ensure all Click & Collect parcels are scanned same day as delivery - Ensure delivery note of Click & Collect