Process Analyst I

7 days ago

Johannesburg, South Africa FirstRand Full time

Job Description

Business process, design, maintenance and enhancement to ensure resource and operational alignment with business strategy
- Identify process improvements (Cost Savings or efficiency improvements)
- Maintain a high standard of exceptional service that meets customers expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
- Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits
- Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated).
- Comply with governance in terms of legislative, audit requirements and internal policies
- Provide handover to the relevant execution team responsible for delivering on approved initiative / project

Qualifications and Experience
- Diploma (Business Analysis or Similar)
- 4-5 years' Business Analysis experience
- Process Mapping
- Stakeholder management

Job Details

22/07/25

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