Desk Based Account Manager

The IT Service Desk Manager is responsible for leading and managing the IT Service Desk team to ensure timely and effective resolution of IT support requests. The role ensures high levels of customer satisfaction, drives operational efficiency, and ensures service levels are met or exceeded. The manager is also responsible for implementing best practices,...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...

Who We Are Tech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients. The Role Key Responsibilities - Leadership & Strategy: -...

Main Responsibilities Team Leadership & Management: Lead, mentor, and develop a team of service desk professionals, ensuring they are well‑equipped to handle IT support requests efficiently and professionally. Incident & Request Management: Oversee the resolution of technical issues and service requests from bank employees, ensuring all incidents and...

**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...

Overview - To manage and grow newly acquired accounts through efficient hire desk sales support, ensuring smooth onboarding, customer satisfaction, and maximisation of rental opportunities. The role focuses on converting new accounts into long-term clients by providing excellent service, accurate administration of hire contracts, and proactive customer...

Key Responsibilities: - Assist the Front Desk Manager in managing the front desk operations, including scheduling, training, and supervising front desk staff onboard the cruise ship - Greet and assist clients and visitors in a friendly and professional manner - Handle and resolve customer complaints or issues in a timely and effective manner - Maintain a...

Assist the Front Desk Manager in managing the front desk operations, including scheduling, training, and supervising front desk staff onboard the cruise ship Greet and assist clients and visitors in a friendly and professional manner Handle and resolve customer complaints or issues in a timely and effective manner Maintain a clean and organized front desk...