Aftersales Commercial Manager

2 weeks ago

Johannesburg, South Africa AGCO Full time

**Who we are looking for**:
**What will you do**:

- Ensuring that there is coordination with all other AGCO local functions; leveraging growth opportunities and implementing appropriate development strategies in the Africa market.
- Providing market position feedback to the Aftersales marketing team, and participate in the design and implementation of marketing and strategic plans.
- Develop aftersales offerings by dealer network to achieve customer satisfaction for all AGCO distributed products.
- Facilitate the implementation of annual Dealer Business Plans and report on performance
- Organize and conduct structured dealer visits with a focus on achieving the aftersales goals agreed to by all stakeholders.
- Report to the aftersales department on information gathered from the marketplace to leverage business and promote profitable growth, limit failures or customer dissatisfaction and overall enhance the company reputation.
- Ensure both AGCO aftersales staff and Dealership parts and service staff, are adequately trained in all systems and processes that impact the AGCO aftersales business and follow up on training attendance during structured visits.
- Build strong and productive relationships between the AGCO aftersales team and the dealership parts and service departments.
- Develop and improve the commercial performance of our dealers by conducting analysis to raise standards, drive efficiencies and improve business systems within the dealerships, including reporting and monitoring dealer absorption.

**What will you bring**:

- Bachelor’s Degree.
- Significant experience in relationship management within an aftersales environment, preferably within Agriculture.
- Technical/professional Knowledge and Skills related to position.
- Excellent planning and organising skills.

**A plus if you are**:

- A strategic thinker with creative solutions to complex challenges.

**What we offer**:
Experience our globally diverse and enterprising culture, while helping us to create innovative technologies that help to feed the world. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We invite you to “Make the Most of YOU” - Benefits include: health care, and wellness plans, retirement plans flexible and virtual work options (where available), paid holidays and paid time off, company philanthropic programs, and much more

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