Relationship Analyst

Job Description

To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
- Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
- Year on year revenue growth versus budget for team portfolio
- Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
- Act as the point of contact for the defined customer portfolio.
- Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
- Manage the growth of active customer Account Base to increase client base
- Ensures a competent portfolio management as well as asset and liability growth
- Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Convert identified leads into successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Comply with governance in terms of legislative and audit requirements
- Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
- Ensure effective Data Management by ensuring expired limits are attended to against set target
- Prepare credit proposals for review by the Credit Product House
- Compliance with procedures and processes
- Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
- Manage own development to increase own competencies

Job Details

07/12/24