Client General Manager
11 hours ago
The incumbent is responsible for managing a portfolio of global clients. The key focus areas being multi-level client relationships, understanding the global contract per client and aligning to the contract in order to achieve a strategic, value added service delivery towards each global client. The CGM needs to have a relationship with both the global key contacts as well as the local client where permitted. There is a requirement for an understanding of the various online booking tools in order to support the client with their technology of choice.
**VALUE ADDED PROPOSITIONS**
- The CGM needs to build and maintain multilevel relationships within the client (this includes levels such as PA’s and travel bookers, CEO and CFO, procurement heads and travel decision makers) as well as with the global key contacts.
- Explore opportunities for organic growth within client base
- Business Acumen
- Where applicable deliver monthly MI reports
- Identify additional revenue opportunities per client
- Understand financial viability per client (cost per transaction, profit performance)
- Understand client fee model per client ( includes annual fee negotiations and increases)
- Understand contract per client and align to the contract in order for service delivery and value adds delivery to match the contract terms
- Client Master Plan - Completed and updated quarterly for every client
- Client Travel Data (Reviews) / strategic value contribution
- All reviews / dashboards presented timeously to local client contact,
**TECHNOLOGY**
- Understand all online booking tools implemented within global client base. A full understanding of the technology is required in order to assist the clients with day to day queries, ad-hoc training and structural changes as and when required
**EDUCATIONAL REQUIREMENTS**
- Matric
- Degree / Diploma in Business Management
- Or studying towards Degree in Business Management
**EXPERIENCE IN YEARS**
- 4-5 Years in a similar role
**KNOWLEDGE**
- Microsoft proficiency (word, power point, excel)
- Online booking tool technology
- Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.
- Ability to read and understand client MI reports and convert into presentable review
- Sales and relationship building capability
- Presentation skills and public speaking
- Supplier interactions and negotiations
- Continued Business consulting in selling technology solutions
- Client reviews and workshops
- Business communication skills
**Job Type**: Permanent
Application Deadline: 2025/01/15
Expected Start Date: 2025/02/01
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