Gtm Quality Specialist

4 days ago

Durban, South Africa Unilever Full time

JOB TITLE: GtM Quality Specialist

REPORTS TO: Quality Manager

FUNCTION / SUB-FUNCTION: Supply Chain

WORK LEVEL: 1CU

LOCATION: South Africa

BACKGROUND OBJECTIVE:
The Quality Specialist for Foods and Refreshment is responsible for overall Quality compliance of Suppliers across the MCO. This includes Packaging and Raw Material Suppliers, as well as Collaborative Manufactures. In addition, the role is responsible for overall Quality compliance for Food Solutions.

MAIN JOB PURPOSE:

- Supplier partner program C4G (RM & PM) - compliance to Unilever requirements, improvements, localization & Specification simplification/harmonization
- Collaborative Manufacturer (CM) partner program - Onboarding, GMP & KCS compliance, validation and improvements
- CM Quality support on concessions, incidents, and complaints
- CM Innovations Quality risk management (Flash and non-Flash)
- CM management of change (Manufacturing, Regulatory, Service)
- Specification Management for Suppliers (RM, PM & CM)
- Manage Quality in sourcing changes for CM including capacity increase

Job Impact
- Supplier Quality improvement
- Ensure on‐going compliance to UL Quality Management standards in CMs through KPI and non-conformance monitoring, ensuring gap closure, technical visits and general oversight
- Support the Symphony and Localization agenda to improve profitability and service
- Supports efforts with Quality Leaders to integrate agendas, build and keep alignment across the Quality community
- CM innovations support in a manner consistent with company and Customer/Consumer expectations for Quality
- Enable accurate information gathering, analysis and present to support decision-making

Main Accountabilities
- Supplier Quality assurance and compliance
- Supplier Regulatory compliance
- Support growth by implementing Supplier Quality capability plans (Localization)

KEY DELIVERABLES:

- End Q1 - proposal for new structure presented to the ASCEx and ALT
- End Q2 - all consultations and restructuring complete and new teams in place
- H2 Hypercare of the new ways of working including tech implementations

KEY REQUIREMENTS:

- Strong understanding of Quality Management Systems
- Good understanding of technical areas
- Good knowledge of Supply Chain and business processes
- Strong Business Partnering skills, stakeholder management and ability to influence
- Strong interpersonal and team building skills
- Managing and delivering service through strategic partners
- Strong Customer Service orientation
- Ability to work well with in a diverse team
- Good at managing Customer expectations
- Good knowledge of Unilever’s business and processes

Essential
- Experience in a Quality role for 3+ years
- Technical Foods Experience
- Manufacturing Experience
- Experience in FMCG supply chain
- A relevant degree in Food Technology /BSC, or relevant degree
- Cross functional business process knowledge

Desirable
- Good influencing skills
- Previous experience is Quality and/or Operations

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