Parts Counterhand

The primary objective of the Parts Counter Salesperson is to sell spare and replacement parts and equipment to external clients, as well as internal workshops; to process information, records, orders, stock levels, accuracy of stocks and to maintain, evaluate and continuously improve policies, procedures, standards and processes for the parts sales function.

**Key Performance Areas**:

- Perform overall sales function of parts and aftermarket product sales to external and internal clients
- Answer customers' questions about products, prices, and availability.
- Timeously and accurately prepare and distribute quotes.
- Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.
- Maintain accurate records, using automated systems.
- Prepare sales contracts for orders obtained and submit orders for processing.
- Collaborate with colleagues to exchange information such as selling strategies and marketing information.
- Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Receive and fill telephone orders for parts.
- Fill customer orders from stock.
- Prepare sales slips or sales contracts.
- Responsible for stock takes - perpetual and bi-annual.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Examine returned parts for defects, and exchange defective parts or process credit notes.
- Responsible to prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeously
- Responsible for timeous and accurate execution of all administrative duties related to this position.
- Responsible for standby duties
- Responsible for stock take exercises
- Overall responsibility to ensure quality of interaction with and customer service and support levels to internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
- Receive and count stock items, and accurately record data
- Accurate packing and unpacking of items to be stocked on shelves in stockrooms, warehouses or storage yards
- Accurate picking of orders according to computer generated requisitioning picking slips and customer invoices
- Verify inventories by comparing them to physical counts of stock and to investigate and resolve discrepancies / adjust errors

**Requirements**:

- Grade 12 as minimum qualification plus proven experience and success in parts sales in the material handling or related industry; minimum of 5 years’ experience
- Procurement / Purchase Control experience or relevant technical qualification
- Code 8 Driver’s licence
- Experience in and understanding of counter sales functions
- Understanding and working knowledge of Kerridge system
- Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Ability to commute/relocate:

- East London, Eastern Cape: Reliably commute or planning to relocate before starting work (required)