Operations Analyst 2
1 week ago
Job Overview
- Essential Functions
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. May directly manage 1 or 2 employees
- During the migration of processes
- Preparation of migration plan.
- Preparation of Knowledge Transfer needs and plans.
- On site/Off site training if needed.
- Link between local business and production hub.
- Set and review migration KPI’s to ensure the project adheres to the agreed quality and timeliness
- During the implementation of new/upgraded production systems or data services.
- Design and document the operational model with Local Office and development teams.
- Provide input on the production processes that must be taken into account during development to fit with IQVIA best practices.
- Involvement in assessing the production costs for the business case - including setup & ongoing costs, gathering costs across the hubs.
- Play an integral role in the project team linking between LO, production and development teams.
- Work with testing, development and production teams to prepare and run UAT.
- Support the production teams during the rollout of the changes.
- During the review of the operational activities:
- Work with Business Unit and Production teams to identify areas for efficiency/productivity/quality gains
- Perform end to end business review exercise (i.e Lean process).
- Identify gaps on existing documentation and support on its completion.
- Implementation of IQVIA best practices.
- Production Governance
- Planning and implementation of ISO certification for production centres (Local Offices and Hubs)
- Preparing and working with production centres to achieve process excellence during internal audits and ensuring plans are in place to maintain standards
- Ownership of the production metrics including definition, capture and reporting.
- Working with production teams to implement best practice to capture metrics throughout the production processes.
- Working with production and business unit senior management to define and report on Key Performance Indicators.
- Qualifications
- Bachelor's Degree Preferred
- Two (2) years experience with SQL Server and SSIS Req
- Knowledge of business-wide organization and IQVIA systems and best practices.
- Full technical knowledge of most phases of systems analysis.
- Demonstrated ability to understand client requirements, systems and processes.
- In-depth knowledge of current systems and business processes.
- High communication skills.
- Capability to work in multicultural team environment.
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