Commercial Operations Associate Director

**Requisition Number**: EMEA10690

**Employment Type**: Full-time

**Location**: Johannesburg

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
To manage the South Africa/SSA supply chain including, but not limited to, product procurement, warehousing, distribution, asset efficiency and customer services as well as continuously evaluating Go-To-Market models in collaboration with the respective commercial and functional counterparts. The role aim is to achieve continuous, accurate and timely product supply to customers and to ensure South Africa Operations are well positioned to enable & achieve significant sales growth in the coming years.

To lead and all CommOps functions in South Africa including logistics, operations, Integrated Business Planning & Customer Service and be part of the South Africa Senior Leadership team representing all Commercial Operations topics for South Africa.

To act as a Center of Excellence for Operational Excellence & Last Mile Operations for all Emerging Markets Region. The role is accountable for developing & supporting execution of Operational Excellence and Last Mile Operations Strategy, Governance, and Initiatives to significantly improve the maturity of Last Mile distribution (Loaners, Consignments, Network Footprint & replenishments) across Emerging Markets. To accomplish that, the role is expected to introduce tools, dashboards, and processes to ensure predictable and sustainable results across the region while elevating operations towards a top-quartile performer.

**How You Create Impact**:
**Cluster Commercial Operations (South Africa/SSA)**
- Accountable for ensuring smooth & effective day-to-day customer service, warehousing, and logistic activities
- Accountable for developing & executing effective Order to Cash process including but not limited to: Customer order processing, document retention, Order fulfilment, and others
- Oversee requests for credits, pricing adjustments, quote response, shipment tracking, complaints, Product Experience reports & special programs
- Develop & implement inventory health management and control strategy for the cluster to ensure appropriate stock levels to support current & future business with minimum excess level; including but not limited to safety stock review, stock replenishment, quarantine stock, undeployed instruments and others.
- Oversee & manage Customer Order Management (Open Orders, Open Over Due Orders & Backorders) including communication with the respective stakeholders in the South Africa organization
- Continuously identify ways to improve current state of Customer Service & Experience offering in the market
- Perform in-depth analysis to evaluate E&O exposure and identify solutions to minimize risks impacting cluster & company P&L
- Develop & implement strategies to ensure highest customer order fulfilment and service levels
- Accountable for distribution and network footprint in the cluster - cost efficient solutions, satisfy customer requirements & supports Zimmer Biomet Top Quartile pillar
- Accountable for delivering highest standards of warehouse operations (inhouse/3PL) resulting in cost efficiency & customer satisfaction; including but not limited to: warehouse management strategy, operational excellence, stock count accuracy, warehouse throughput improvement, business continuity, responsiveness to supply chain risks, resource utilization and others
- Directly manage operations related 3PL services (distribution, warehousing, customs brokerage, and others) to ensure service continuity, cost control & performance management.
- Develop & implement strategies to assess and improve asset efficiency & turns for all deployed instruments & implants in the market - including but not limited to in-depth analysis, dashboards, identifying excess/shortages, influencing investment decisions, deploy/redeploy strategies, and others.
- Close collaboration with IBP teams to implement forecast accuracy improvement strategies and to have a clear/aligned line of sight for expected demand and the associated operational readiness
- Key custodian & leader for IBP maturity within South Africa/SSA business
- Collaboration with commercial team to implement the appropriate operational s