Executive: Business Transformation

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Executive: Business Transformation & Strategic Change is a crucial value enablement role reporting to the Chief Operations Officer (COO). This role focuses on steering strategic change and business transformation within Business Banking. The incumbent will ensure effective project delivery, value realization, people change management, risk handling, and portfolio management aligned with the business's strategic goals. Additionally, the role demands driving business ownership of results and embedding change at the organizational level.
As a Senior Executive in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

Job Description

KEY FOCUS AREAS- Lead Business Banking’s strategic transformation agenda to achieve future-state ambitions.- Align the Strategic Initiatives Book of Work (SI BoW) with enterprise priorities for maximum impact.- Establish robust governance, decision-making, and KPIs to enable insight-led execution and risk management.- Design scalable frameworks and Centres of Excellence to institutionalize transformation capabilities.- Champion agile methodologies to drive delivery efficiency and continuous improvement.- Enable digital and operational model transformation through strategic partnerships and innovation.- Translate strategic shifts into actionable plans ensuring sustained adoption.- Collaborate across Exco, Group, and Business Units for cohesive, aligned execution.- Foster a high-performing, accountable transformation team grounded in agility and excellence.- Embed a future-focused, customer-centric mindset to drive meaningful, sustainable change.

ACCOUNTABILITIES

Strategy Formulation and Execution- Align the Strategic Initiatives Book of Work (SI BoW) with Business Banking’s multi-year strategy.- Translate strategic ambitions into business plans and execution roadmaps.- Drive enterprise-wide transformation through structured delivery and change management.- Cascade strategic goals and ensure alignment between business unit vision and functional priorities.- Develop effective partnerships to enable business performance and sector-wide influence.- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.- Track execution progress against key strategic initiatives and intervene to correct course where needed.- Support transformation initiatives through structured programme delivery and change management practices.- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy- Ensure transformation initiatives enhance the end-to-end customer experience.- Leverage customer insights to shape transformation roadmaps and prioritise investments.- Represent the voice of the customer in leadership forums to influence strategic priorities.- Utilise customer data to improve processes and propositions.- Instil customer-centric decision-making in teams.- Interpret market and customer insights to inform operational plans and prioritise capability investments.- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.- Instil customer-centric decision-making in teams, balancing experience and efficiency targets.- Implement initiatives that improve customer engagement and retention through operational enhancements.- Coordinate cross-functional initiatives to deliver consi