Telesales Clerk

**Purpose of the Job**:

- To assist clients telephonically (Inbound calls) and electronically by taking their orders.
- Performing outbound calls in order to promote and sell products to clients.
- Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.

**Job Objectives**:

- Receive phone calls or faxed orders and accurately capture them onto the system
- Phone Customers for orders and capture onto the system.
- Identify and process misprints
- Rebook missing invoices
- Invoices prioritized / sorted per route
- Customer service and relationship building
- Finding missing stock
- Timeous completion of tasks
- Accuracy of credit processing
- Giving customers feedback in regards to queries
- Closing deals over the telephone
- Perform outbound calls to promote products / campaigns
- Quick turnaround time
- Quality & accuracy of action taken / information provided
- Reduce the number of drop calls to zero
- Meeting daily targets

**Qualifications**:

- Grade 12 qualification

**Experience**: - Inbound call centre experience required - Outbound call centre experience required - Experience in client retention and sales advantageous
**Knowledge and Skills**: - Pharmaceutical product knowledge advantageous - Good telephone etiquette - Computer literate: MS Office - Target driven - Ability to perform under pressure - Negotiation skills - Ability to work in a team - Multilingual (English and two other South African languages)