Senior Systems Analyst: Product Development

**Role purpose**

**Key Responsibilities**

**1. Needs Analysis & System Design**
- Work with product owners, stakeholders, and developers to gather, analyse, and refine business requirements.
- Translate requirements into clear user stories and acceptance criteria for development.
- Ensure solutions are secure, scalable, and adaptable to evolving business needs.
- Bridge the gap between business and IT, facilitating a clear understanding of technical requirements.
- Document technical specifications, workflows, and data models, aligning system design with best practices.

**2. Scrum Practices & Stakeholder Management**
- Act as a key member of the Scrum team, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Facilitate communication between the development team, product owner, and other stakeholders.
- Translate complex technical concepts into business-friendly language for non-technical stakeholders.
- Collaborate with the team to estimate effort and plan sprint backlogs.

**3. Quality Assurance & User Story Refinement**
- Assist in the refinement of user stories, ensuring they are well-defined, prioritised, and ready for development.
- Work closely with QA teams to ensure that developed features meet specified acceptance criteria and quality standards.
- Participate in testing activities to validate system functionality.
- Support product testing, troubleshooting, and root cause analysis of system-related issues

**4. Integration and API Documentation**
- Develop and maintain API documentation to facilitate integration and usage by other developers.
- Ensure APIs are secure, reliable, and performant.

**5. Data Management & Reporting**
- Review and verify system data to ensure accuracy for business decisions.
- Create reports and dashboards to monitor product performance and system efficiency.
- Ensure data security and compliance with governance policies.

**6. Continuous Improvement**
- Actively participate in retrospective meetings to identify areas for improvement and implement changes to enhance team efficiency and effectiveness.
- Drive the adoption of new technologies and recommend system improvements.
- Stay informed about industry best practices and emerging technologies.
- Participate in the process design or re-design and translate business/user requirements/ processes into a system design
- Provide knowledge transfer and support to team members.

**Qualifications & Experience**
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 3-5 years experience in systems analysis or a related role.
- Good knowledge of the Investment Administration environment would be an advantage.
- Strong understanding of system development life cycles (SDLC).
- Proficiency with system analysis tools and methodologies.
- Experience with project management tools and techniques such as Scrum and Agile methodologies.
- Knowledge of database management and SQL would be an advantage.
- Expert knowledge of systems development processes (methodologies, SDLC, API documentation, development and testing techniques).

**Competencies**
- **Adaptability**: The ability and willingness to be flexible, to adapt to and work effectively within a variety of changing situations and with various individuals and groups.
- **Change Management**:The ability to effectively lead and support organisational transitions and transformations. Managing change initiatives to ensure smooth adaptation while minimising disruption to operations.
- **Client Focus: The ability to prioritise and address the needs and expectations of clients or customers, ensuring their satisfaction and fostering long-term relationships.**:

- **Effective Communication**: The ability to clearly convey information, ideas, and expectations through various channels, while also listening actively and understanding others' perspectives.
- **Influencing Skills**:The ability to persuade, convince, or impact others to support a particular plan or idea.
- **Judgement & Decision Making**: The ability to make informed, timely, and effective decisions through analysing information, weighing potential outcomes, and selecting the best course of action to resolve issues and capitalise on opportunities.
- **Problem & Analytical Analysis**: The ability to analyse complex problems, identify root causes, and develop innovative solutions.
- **Project Management**:The ability to effectively manage and oversee projects from initiation to completion, ensuring project goals are met on time and within scope.
- **Risk Management**: The ability to identify, assess, and mitigate potential risks that could negatively impact an organisation, project, or process.
- **Stakeholder Management**: The ability to identify, engage, and maintain productive relationships with key stakeholders that have an interest in or influence over a project, initiative, or organisational outcome, with the ability to manage expectations and explain technical