Assistant Executive Housekeeper

The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public areacleaners and floor supervisors. He / She assists in the managing and directingof the day-to-day operations of all Housekeepingand laundryfunctions.

Participates in and enforces quality assurance for Housekeeping Departmentand department costcontrol measures.

**Responsibility & Authority**:

- Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
- Obtains list of vacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
- Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
- Prepares and distributes the Room assignment sheet and floor keys to room boys.
- Maintain clear and efficient communication and coordination with the Front Officeand other departments of the hotel.
- Schedulesthe cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaningprojects and window cleaning as necessary.
- Schedules cleaning for lobbyarea, public restrooms, telephone areas, hallways, entrances, elevators.
- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
- Schedules cleaning of all meeting rooms after a completed function.
- Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
- Inventories cleaning supplies& linen stock to ensure adequate supplies.
- Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
- Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
- Ensure all meeting room functions are properly setup according to the requests indicated on the meeting room/event function sheets.
- Ensures guest rooms are properly secured and that proper key controlprocedures are utilized by the housekeeping staff.
- Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
- Rewards employees whouse their empowerment to meet or exceed guest expectations..
- Assists in controllingexpensesby the housekeeping department.
- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
- Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linensand uniforms 3) lost and foundprocedures 4) laundry and 5) public area.
- Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
- Co-ordinate with vendorseg: Pest control, Laundry services and other outsource services.
- Attend to any guest complaints and take service recovery measures if required.
- Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
- Prepare annual housekeeping budget.
- Submit requests for repair and periodic maintenance of cleaning equipment.
- Prepares store requisition, purchase other supplies and equipment, also monitor parstock on all housekeeping guest suppliesand linens.

**Other Routine Responsibilities**:

- Co-ordinate with front officeand sending room discrepancylists.
- Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
- Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payrollexpenses, and department expenses.
- Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
- Orient and familiarise new personnel with hotel facilities and operating hours.
- Control all expendituresrelating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
- Oversee any guest communications from housekeeping.

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Nottingham Road, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- assistant executive housekeeping: 1 year (required)