Server Administration Specialist

**Information Technology**
**Pretoria**
***:
**JOB OUTLINE**

**Specialist: Server Administration**

**PERMANENT**

**PRETORIA**

**Department **- Corporate Services

**Sub division** - ICT Infrastructure

**Reports to** - Manager: ICT Infrastructure

**Overview**:
Design, develop, implement and maintain the Server Infrastructure environment by resolving internal and external queries timeously.

**Key Performance Areas**:
**KEY PERFORMANCE AREA**
**ROLE ACTIVITIES**
**WEIGHT**

**Functional Management**
- Install, configure, upgrade and maintain hardware and software systems as per ICT governance protocols.
- Configure, maintain and upgrade best in class operating systems.
- Perform back-up, recovery and retrieval functions as required within the Server Administration environment.
- In collaboration with ICT Architecture contribute towards the development of the ICT Server Infrastructure architecture.
- In collaboration with ICT Security develop and maintain the Server Security framework and protocols.
- Monitor and report on the capacity and performance of the server infrastructure to ensure availability and accessibility in line with ICT protocols.
- Perform VPN administration (DNS, DHCP etc.).
- Build, configure and restore domain controllers.
- Administer and maintain system accounts through active directory.
- Administer the network environment as per the company’s requirements.
- Provide technical guidance and advice related to the hardware and software upgrades, modifications and improvements within the ICT environment.
- Monitor and maintain configurations of various company datacentres (including APN, availability, accessibility and redundancies, etc.)

70%
- Prepare technical documentations and reports on the operation of relevant server infrastructure as required.
- Resolve all adverse audit findings linked to server infrastructure timeously.
- Install new or rebuild existing servers in accordance with standards and operational requirements.
- Monitor the disaster recovery (DR) site and administer all critical server infrastructure replication to the DR environment and ensure all testing and verifications are completed efficiently.
- Repair and recover server infrastructure from hardware or software failures and data loss incidents.
- Implement server security as per the standard operating procures.

**Risk and Compliance Management**
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
- Support and provide evidence to all internal and external audit and regulatory requirements.
- Maintain quality risk management standards in line with regulatory requirements.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

15%

**Stakeholder Management**
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
- Represent and participate in the organisation’s committees and tasks teams when required.
- Convene and attend meetings and present relevant information stakeholders when required.
- Ensure the provision of excellent customer service.
- Resolve queries and problems within span of control and within agreed time frames.
- Follow up on unresolved queries and complaints where required.
- Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
- Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.

**Key Requirements**

**Qualifications**:
**REQUIRED**
**NQF LEVEL**

Diploma + Advanced Diploma / B-Degree in ICT, IS, Computer science or a related field. 7 (NQF Level)

MCSE: Productivity Certification is essential.

Server + Certification is essential.

Oracle Certified Server Associate is advantageous.

VMware certification is preferred.

Information Technology Infrastructure Library (ITIL) Foundation Certification is essential.

**Experience Required**:
8 years’ relevant work experience in Server Administration in a corporate environment. Operational

4 years specialist experience Operational Level

Proven track record in upgrading, modifying and improving server infrastructure within a corporate environment. Operational

Proven track record in deploying server security processes within a corporate environment. Operational

**Knowledge/Skills**:
**REQUIRED LEVEL: Entry Level, Intermediate Level, Advanced Level, Expert Level**

Relevant legislation and regulatory frameworks Intermediate

Coding languages Intermediate

Information Technology Management Systems Advanced

Risk Management protocols Intermediate

ITIL protocols Advanced

Server Ad