1147) Customer Services Consultant
3 days ago
**Brief description**
The main purpose of this position is to provide administrative and client liaison/support within the Hospitality service.
**Detailed description**
- Receive customer feedback, verify and analyse the feedback, direct it to the respective team leaders for their action and resolution and provide feedback to the customer.
- Facilitate corrective actions with respective team leaders.
- Effectively communicate with customers from query initiation to the finalisation of the queries or complaints.
- Coordinate awareness campaigns/activations on behalf of the Facilities Management Division.
- Conduct adhoc customer surveys on services rendered by the Hospitality Services Section, consolidate reports and make recommendations for service improvements.
- Prepare and review post-event/functions reports and feedback from clients to assess satisfaction and areas for improvement.
- Manage documents and records related to customer queries and resolutions.
- Provide regular reports to the Manager on customer-related feedback for decision making, services and processes improvement purposes.
- Stay abreast of hospitality trends and advice on new trends in the industry.
- Manage stakeholder internal and external relationships to ensure efficient delivery service (including customer complaints and queries to enhance customer satisfaction).
- Perform day-to-day duties in an ethical manner, maintaining absolute confidentiality in all matters.
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