HR Admin

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

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- In this role, you will be responsible to work closely with and within HR team and you will be leading important HR projects._
- Responsibilities_
- _Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client_
- _Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)_
- _Initiate, design and implement business process excellence improvements_
- _Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers_
- _Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business._
- _Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization._
- _Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests._
- _Operation Management: Responsible for repeatable, predictable and measurable operations_
- _In-depth understanding of HRO processes supported by Genpact for different geographies._
- _Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible._
- _Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent._
- _Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client._
- _Escalate issues and seek advice when faced with complex issues/problems._
- _Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically._
- _Creates a logical plan, realistic estimates and schedule for an activity or project segment._
- _Ensures progress, issues and agreements are properly documented and acted upon._
- _Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions._
- _Actively participate in all process related business meeting in-person or virtually through conference calls._
- _Liaise with Genpact Local IT to escalate Technology issues being faced by the Team._
- Participate in and/or support during Client visits._
- Qualifications we seek in you_
- Minimum Qualification_
- _B. Com/M. Com/ with overall relevant experience in HR domain._
- Preferred Qualification_
- _South Africa HR Admin & Coordination experience is required -HR Experience in South Africa_
- _Work experience in team handling role._
- _Workday Experience a plus_
- _HR Domain certification would be a plus_
- _Excellent MS Office and Excel skills_
- _Proficient with Operational Excellence Practices_
- _Quality - Lean and six sigma knowledge and quality driven person_
- _Must demonstrate a high level of self-motivation, energy and flexibility_
- _Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis_
- What can we offer?_

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- _Attractive salary;_
- _Stable job offers - employment contract_
- _Work in a multicultural and diverse environment with employees from over 30 countries_
- _Genpact supports professional tranings and great career development opportunities_
- _Free access to our award-winning learning platform_
- _Benefits such as Medical Aid, Retirement and risk ben_

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Job_**_Domain Trainee_

**_ Primary Location_**_South Africa-Johannesburg_

**_ Schedule_**_Full-time_

**_ Education Level_**_Associate's Degree/College Diploma_

**_ Job Posting_**_Dec 11, 2024, 2:02:19 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_