Internal Sales

2 days ago

Germiston, South Africa Macsteel Full time

**Job Advert Summary**:
To deliver effective sales, manage customer enquiries and provide exceptional service while exceeding stakeholder expectations through proactive communication, personalized support and ensuring timely deliveries.

**Minimum Requirements**:
NQF Level 4-5 / Higher Certificate/ Grade 12

Minimum 3 years Sales experience essential within a contracts and projects environment

3 years steel industry experience advantageous

Strong knowledge of all Trading products

Must be in possession of a driver’s license Code B

Intermediate proficient levels in SAP, Word, Excel and Outlook

Must be a team player.

Attention to detail is a critical aspect of this role.

Must be organized and manage time efficiently.

Excellent communication and interpersonal skills

Be able to work as part of a team.

Able to work under pressurized results driven environment.

Problems-solving skills

Planning Skills

Excellent customer service orientation

Organizing Skills

Change management skills

Decision making skills

Interpersonal skills

Coaching skills

Persuasiveness

Communication skills

Presentation skills

Facilitation skills

Coping under pressure

Conflict handling Skills

**Duties and Responsibilities**:
**Sales Administration**:

- Accurately calculate and capture all relevant sales orders and provide quotation.
- Contract administration. Administrate contract sales orders in line with contract requirements.
- Communicate product requirements to purchasing department.
- Communicate new leads to external sales representative and sales management.
- Liaise with distribution to ensure on time delivery.
- Ensure customer is kept well informed on order. Implement corrective action when required.
- Issue credit and debit notes as per procedure in timely manner.
- Attend to customer needs in an urgent manner.
- Communicate all customer service failures to sales management.
- Identify possible new clients.

**Sales Management**:

- Ensure sales targets are maintained or exceeded as set by the Business Unit/ Branch.
- Ensure feedback is communicated on quotes, orders, stock out items and service delivery failure.

**People Management**:

- Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives.

**Stakeholder Relations**:

- Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.

**Governance, Compliance and Risk Management**:

- Contribute to the development and continuous improvement of organizational standards, policies and procedures within span of control and monitor implementation to ensure full compliance.
- Adhere to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.

**Reporting**:

- Obtain information, check for accuracy and capture data. File documents per procedure.
- Obtain, check, and refine information. Collate and submit reports. Run data exception reports and take corrective action. Conduct document control spot checks.

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