Systems Analyst

**Job description**
- Collaborate with all key stakeholders including business project teams, partners, development teams within IT, to understand business requirements.
- Participate in the process design or re-design and translate business/user requirements/ processes into a system design.
- Ability to interpret business requirements / Business Requirement Definitions/Specifications into System Requirement Specifications.
- Develop and maintain System Requirement Specifications and test documentation.
- Analyse existing system and interfaces for modification / improvement purposes and evaluate and design system enhancements.
- Give input to business requirement specifications.
- Document, publish and maintain system design (new system developments and enhancements/changes) and all interfaces with other systems.
- Manage and take ownership of incidents / problems / changes logged through the Service Desk and impacting Merchandising and downstream systems.

**Resolve user queries, provide input to programming support teams when needed, and provide technical leadership and guidance.**
- Identify root cause of problems (including cross-team) and appropriate measures taken.
- Maintain focus on systems availability and achieving Service Level Agreement targets
- Manage multiple tasks and prioritise appropriately to minimize business impact
- Maintain operations documentation (specifications and standby), and ensure accuracy and relevance at all times, according to agreed standards.
- Do standby on a rotational basis.
- Cross-skilling in different Merchandising processes.
- System Changes:

- Testing, Implementation, and Maintenance
- Develop system test plans for system and integration testing
- Design, document, and test interfaces with other systems.
- Change systems specifications based on testing problems / changing requirements.
- Perform quality assurance, regression, and systems integration testing and feedback results.
- Manage the creation and hand-over of the system administration procedures where required.
- Manage integration projects or sub-projects.
- Provide input into implementation plans, review back-out plans for completeness and ensure tasks are coordinated effectively during implementation.
- Identifies risks and ensures appropriate contingencies are in place.
- Provide system input to design of user training material; where applicable, test changes with users and ensure users are adequately prepared for the changes.
- Monitor changes to ensure correctness and provide post-implementation support.
- Participate in the post-implementation reviews for completed projects.

**Minimum requirements**

**Technical and Functional**
- 3-year IT Qualification
- 5-8 years of relevant experience as a Systems Analyst/ Production Support Analyst
- Strong analytical skills
- Strong SQL and relational database knowledge
- Good working knowledge of various system integration formats
- Application management skills
- Relevant business process context knowledge
- Experience in multiple projects

**Technical and Functional - Advantageous**
- Relevant retail and business knowledge.
- Good understanding/knowledge of Merchandising processes

**Additional Criteria**
- Knowledge of IT landscape, including systemic understanding of key business linkages and dependencies
- Appropriately derives and organises the essence of information to draw solid conclusions
- Looks beyond symptoms to uncover root causes of problems to be solved
- Clearly defines objectives and translates them into workable activities
- Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and proposes/ take corrective action where required
- Listens attentively and checks understanding of the message being received.
- Speaks fluently in team meetings when presenting the information.
- Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
- Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Demonstrates resourcefulness in acquiring necessary knowledge, skills, and competencies to adapt to change