Digital Specialist, Content Management(6 Months

1 week ago

Cape Town, South Africa Marriott International, Inc Full time

**Posting Date** May 24, 2021

**Job Number** 21050896

**Job Category** Sales & Marketing

**Location** MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP

**Brand** Corporate

**Schedule** Full-Time

**Relocation?** N

**Position Type** Non-Management

**Located Remotely?** N
- Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?***

This position is responsible for the execution of defined services that supports hotels with necessary operational and marketing messaging. The Specialist role - content management will ensure completion of defined tasks as requested by the hotels who partake in the Digital field marketing programs and services.

**CRITICAL TASKS**
- Update EPIC fields associated to hotels website pages.
- Ensure Hotels online positioning is up to date and correct. (Yelp and GMB listings)
- Update and load Photography into Marriott asset library ensuring correct compliancy.
- Support with link and PDF loading on hotel websites.
- Update alert and emergency messaging.
- Load hotels offers as directed by hotel team and continent team.
- Ensure Tripadvisor listing and updates as needed from hotel.
- 3rd Party listings (OTA’s) and content scores updates to hotels.
- Add content as directed through Marriott systems.
- Liaise and work with hotels with detailed feedback on content audits and scores.
- Fostering good client relationships with hotels.
- Coordinate and Ensure the development of tactical landing pages, testing and optimization of continent and regional campaigns with all specialists.
- Implementation and workflow process management of all content optimization requests for the digital field marketing teams.
- Support with defined project’s as outlined by Supervisor to ensure the overall performance of the team, its areas/markets and participating hotels.
- Develop knowledge and work with Marriott international teams to improve turnaround and SLA’s to hotels.
- Manage relationship with key vendors to drive scalability of efforts and implementation consistency (e.g. Digital HQ, Tripadvisor etc.) and platform development oriented at better tracking/conversion
- Where appropriate, develop, support and implement new processes and track output to improve efficiency for the team.

**CRITICAL COMPETENCIES**

**Analytical Skills**
- Learning
- Processing

**Interpersonal Skills**
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
- Team Work
- Influence

**Communications**
- Communication
- Listening
- English Language Proficiency
- Applied Reading

**Personal Attributes**
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Stress Tolerance
- Adaptability/Flexibility

**PREFERRED QUALIFICATIONS**

**Education**

High school diploma/G.E.D. equivalent

**Related Work Experience**

No related work experience is required

**Supervisory Experience**

No supervisory experience is required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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