Associate Lead Telesales

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**What We'll Bring**:
Lead a team of Telesales Reps, managing their daily inputs to ensure that the required business outputs are achieved

**What You'll Bring**:

- **What we’ll bring**:

- A welcoming and energetic sales environment that encourages growth and development and the ability to showcase your expertise and increase your own income through the achievement of commission payouts for exceeding performance. We consistently explore new solutions to be implemented to assist our customers in mitigating risk and improving their business processes.
- Flexibility of working from home, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
- Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
- **What you’ll bring**:

- Experience in leading and managing sales teams with a proven track record of achieving and exceeding required sales targets in driving performance by ensuring that your team is being measured and coached in accordance with their job requirements, metrics and HR policies
- Ability to forecast sales achievement against target
- Ability to communicate effectively with your teams in the form of one on ones, team meetings and briefs as well as the ability to ensure important company information is communicated to your teams when required
- Ability to track and accurately update performance files of staff, minutes of meetings as well as compiling and sending reports required by business
- Previous experience in driving and improving customer service through call listening, quality checking, coaching and feedback, which includes working to resolve any customer queries and escalations timeously and further providing feedback in order to close the loop
- **We’d love to see**:

- Experience in customer service and sales environments
- 2 - 3 years of experience leading teams
- Above average oral and written communication skills
- Planning and Organizing skills
- Team work and coaching skills
- Technical Skills (Call Centre Technologies)
- The ability to work under pressure and adapt fast, whilst maintaining attentional to detail
- **Impact you’ll make**:

- In the first 90 days - integrate yourself with your team, learn and understand products and processes in detail and familiarize yourself with business
- Beyond 90 days - effectively manage your team(s) to ensure that they are meeting and exceeding require performance metrics and consistently meeting and exceed required sales targets consistently with the view to exploring and implementing new ways of working to further improve performance and to play a critical role in identifying inefficiencies and assisting in the roll out of improving these. By doing this you will be creating a high performance team.
- coordinating the sales department under area of responsibility, supporting management, and ensuring sales quotas are reached
- Develop and implement training on CRM (sales force), leads generation, and conversion, as well as bi-annual sales training.
- Conduct sales coaching and training for new and existing members.
- Improve the quality of the sales associates as a quality assurance agent monitoring and coaching the sales rep
- This role will serve as the leader of a specific line of business within the contact centre that will drive high performance, consistent achievement of required metrics and will ensure the growth of the associates for which you are responsible. The sales teams are essential to ensuring that the business meets their required revenue targets which contribute both locally and globally. As a telephonic sales associate you will serve as an ambassador for our business and your role will be important in revenue generation and providing superior customer service in order to secure long term business for TransUnion.

**Impact You'll Make**:
Matric

TransUnion Job Title

Associate Sales Lead, Sales Management