Duty Managers Malewane and Waterside at Royal

2 weeks ago

Hoedspruit, South Africa The Royal Portfolio Full time

The main purpose of the Duty Managers at Royal Malewane Lodges is to manage and control the daily operations of the lodges. To ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure complete guest interaction and satisfaction at all times. - Monitor health and safety throughout the hotels. - Overseeing day-to-day operations. - Constantly communicating guest moves and needs with all departments of the hotels. - Be the point of contact for guests and anticipate and cater for their needs. - Be present and create management presence. - Ensuring the smooth running of all FOH service areas and assist all service staff if and when needed. - Guide agent, journalist and guest site inspections around the properties. - Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture. - Assisting all department HODs and staff, as and when required REQUIREMENTS & QUALIFICATIONS - Tertiary qualification in Hospitality (required) - 5 years’ Experience in a luxury 5* establishment (required) - 3 years’ Hotel Management Experience (required) - 3 years’ Room Division Experience (preferred) - 3 years’ Food & Beverage Experience (preferred) - 3 years’ Housekeeping Experience (preferred) - Strong English verbal and written communication skills - Systems - Micros (POS), Opera (PMS), Microsoft Office - Driver's license is essential South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. **All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.** **It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

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