Supervisor, Operations

2 weeks ago

East London, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - East London, Lower Chester Rd Unit BE 5/6
Job Posting Title: Supervisor, Operations
Time Type: Full Time

**SUMMARY**

The role needs to ensure operations are managed in accordance with the DSV Standards and Policies and Procedures as well that the DSV strategy, goals and initiatives are cascaded down through the PE operations and VWSA Client Site.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Full accountability and supervision of the operation
- Planning and dispatching of loads, including allocating Drivers to relevant routes
- Vehicle and Load tracking
- Managing the PO processing as well as Driver debriefing
- Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
- Ensuring clients needs and expectations are consistently achieved performace metric targetsDelivering on client and internal requirements
- Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
- Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HR
- Coaching and mentoring of team to achieve client objectives

**QUALIFICATIONS**
- Completed Matric / Grade 12
- Logistics Warehouse Management or equivalent an added advantage

**COMPUTER SKILLS**
- MS Excel Intermediate
- Transport tracking systems exposure

**EDUCATION AND/OR EXPERIENCE**
- AT least 3 years logistics experience, specifically focussed on Road Transportation and dealing with refrigerated cooling trucks
- Prior Team Leader or SUpervisory experience
- Experience in planning and allocation of loads as well as followups and tracking
- Experience in capturing POD's and debriefing of Drivers
- Experience in monitoring costs and overtime
- Experience in Driver and Vehicle management
- Excellent communication and relationship building skills
- Ability to work under pressure and multi tasking
- Knowledge and understanding of the Healthcare QMS
- Coaching and mentoring skills

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