Diagnostic Motor Vehicle Technician

2 weeks ago

Somerset West, South Africa Merand Corbett & Associates Full time

Western Cape, Somerset West

Are YOU able to provide excellent customer service by accurately completing repair orders within the allocated time and optimising productivity of the Service Department?

Do YOU have the drive to ensure that the customer is confident that his interests and the safety of his vehicle are of the highest priority and that the Diagnostic Technician has the ability and resources to address any problems that the customer may experience?

**Key Performance Areas**:

- Complete repair and service orders efficiently and timeously within the allocated time
- Achieve workshop labour targets by working efficiently and upselling where possible
- Thoroughly diagnosing customer problems, providing appropriate solutions and communicating these effectively
- Ensure parts are ordered timeously, and booked out to Job Cards to enable timeous repair completion
- To ensure workstations/equipment/tools and all vehicles are kept neat, clean and tidy and treated with care
- To keep informed on the changes in technology by attending training, reading bulletins and acquiring the knowledge to serve customers’ needs
- To support the Service Manager and Foreman with tasks that are beneficial to the company
- Manage adherence to all Dealership business processes and promote ongoing continuous improvements
- Responsible for full vehicle diagnoses
- Ensure all job cards are updated accurately
- Responsible for (technical / non-technical assistance) to junior workshop staff
- Maintain good housekeeping
- Attend Brand qualified technical training

**MINIMUM Requirements**:

- Qualified Motor Vehicle Technician (Red Seal)
- Fully Bilingual (English, Afrikaans) - a third SA language would be an advantage
- Motor Dealership Experience (diagnostic/technical) - Premium Brand would be a distinct advantage

**Essential Competencies**
- Following Instructions and Procedures
- Leading & Supervising
- Planning & Organising
- Customer focus
- Delivering Results and Meeting Customer Expectations
- Analyzing
- For more information please contact:

- Antoinette Slater

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