Call Centre

3 hours ago

Mount Edgecombe, South Africa Consumer Links Full time

**We're hiring Consumer Links are currently looking for a experience QA agent for an exciting UK campaign. We're looking for an experienced and success driven individual to be part of our dynamic team.**

**If you want to **join **a hugely ambitious business that values it's employees, Consumer Links is the place to be With in-depth training, monthly recognition of exceptional performance and ongoing support, Consumer Links is committed to building a culture and environment where our employees can thrive.**

**Purpose of the Role**
- Create scorecards as well as providing accurate feedback.
- Listening to and assessing calls.
- Report on any trends or patterns that may be occurring to relevant management.
- Filter information regarding non-compliance to Team Leader/ Senior Management.
- Perform call audits when required.
- Facilitate and coach assessed agents regarding shortfalls.

**Duties and responsibilities**
- Minimum 1 year QA experience in a call centre environment.
- Ability to work UK shifts (10:30 AM - 20:00 PM; 11;30 AM - 21:30 PM;10:30 AM - 15:30 PM)
- The QA must have knowledge and skills in sales, objection handling and selling techniques as well as customer service experience within a Call Centre environment.
- The QA will be required to listen to sales/non-sales calls within a BPO.
- Providing detailed feedback and trend analysis for development of agents in objection handling, selling skills and agent behavior that improves conversions.
- Excellent verbal and written communication skills, confident and enthusiastic as the QA will be providing verbal and written feedback to Team Leaders and Senior Management.
- Excellent listening skills, detail orientated, motivated and willing to learn.
- Excellent use of excel, reporting and tracking of quality trends.

**Desired Qualifications and experience**
- Grade 12
- Must have at least 2 years Quality Assurance (QA) experience within a contact centre environment.
- Computer literate - excel skills.
- Excellent command of English.
- Strong administration skills and high attention to detail.
- Proactive, punctual, and reliable.
- Well-presented and well spoken.
- Works effectively within a variety of situations.
- Deadline oriented
- ability to work well under pressure.

**Must be able to commute to the Mount Edgecombe.**

**Salary: Market related - To be discussed in the interview stage.

  • Claims Specialist

    2 weeks ago

    Mount Edgecombe, South Africa Universal Call Centre Full time

    **Location**: Durban, Mount Edgecombe **Position**: Claims Specialist Are you an experienced Claims Specialist looking for a new challenge? Join our team at Universal Call Centre in Durban, Mount Edgecombe! We are looking for a detail-oriented and customer-focused individual to manage and process insurance claims efficiently. **Key Responsibilities**: -...

  • Call Centre Agents

    1 week ago

    Mount Edgecombe, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...

  • Call Centre Consultant

    7 days ago

    Mount Edgecombe, South Africa International Call Group Full time

    **Requirements**: - Call centre experience is advantageous - Mature individuals - Target driven money hungry people - Able to work under pressure - Able to go the extra mile **Experience**: - Cold calling: 1 year (preferred)

  • Call Centre Sales Agent

    2 weeks ago

    Mount Edgecombe, South Africa International Call Group Full time

    International Call Group is seeking experienced call centre agents to join our family of high earning individuals with multiple campaigns available and straight shifts Basic salary ranges between R4000-R4500 with uncapped comm with daily, weekly, monthly incentives, we require a minimum of 1 year of call centre experience, growth is imminent withing and its...

  • Call Centre Sales Agent

    2 weeks ago

    Mount Edgecombe, South Africa Universal Call Centre Full time

    Looking for Experienced call center advisors in the Insurance Lead Gen sector. Must be Computer Literate and Self Driven. Must have a minimum of 6 months call center experience and willing to work Monday to Friday 8am to 6pm. No Weekends. **Salary**: From R4,500.00 per month Application Question(s): - availability to start

  • Call Centre Agent

    2 weeks ago

    Mount Edgecombe, South Africa International Call Group Full time

    International Call Group is a dynamic and rapidly growing company. We are looking for passionate, customer-focused individuals to join our call center team. As a Call Centre Sales Agent, you will be the voice of our brand, engaging with potential customers, promoting our products/services, and helping us grow our customer base. If you're passionate about...

  • Call Centre Agent

    2 weeks ago

    Mount Edgecombe, South Africa Clever Call Full time

    We are expanding our successful call centre operation in Durban, and creating a new team to deliver outsourced business process services to a range of UK customers in a range of different industries. The growth opportunity is significant and it's an exciting time to join and build your skills with us with the potential for development and progression as the...

  • Call Centre Trainer

    3 hours ago

    Mount Edgecombe, South Africa International Call Group Full time

    We are seeking a skilled and enthusiastic **Call Center Trainer** with hands-on experience using Siebel CRM software to join our team. As a Call Center Trainer, you will play a pivotal role in equipping our call center agents with the knowledge and skills they need to provide excellent customer service while efficiently utilizing Siebel CRM to manage...

  • Call Centre Agent

    4 days ago

    Mount Edgecombe, South Africa International Call Group Full time

    **We’re Hiring: Outbound Sales Agents** **Company**: International Call Group **Location**: Fairways Piazza, 13 Fairways Avenue, Mount Edgecombe Are you a persuasive communicator with a passion for sales? Do you thrive in a fast-paced, performance-driven environment? **International Call Group** is looking for **dynamic Outbound Sales Agents** to join our...

  • Outbound Sales Agent

    2 weeks ago

    Mount Edgecombe, South Africa Universal Call Centre Full time

    We are calling all experienced call centre agents to join our WINNING team,we are recruiting on our Cartrack campaign. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills / Cold...