Junior Specialist: Servicenow Systems Configurator

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

This position will require an understanding of configuration and a foundational level of experience on a Cloud based platform. Working alongside a Strategic Lead and Specialist Configurators, ensuring optimal operation of the overall platform. It will include but not be limited to complex testing, business process design, process implementation, analysis, and maintenance in the light of best practice recommendations and creating reports.

**Job Description**:
Must Have
- Experience working on ServiceNow Platform as a configurator
- CSA certification

Key Accountabilities- Support Tier 1 case management and customer support team with technical queries-
- Analyse business problems and processes to identify functional and non-functional solutions supporting the needs of business.- Ensure design, development, configuration, testing and launch of specific features are complete and functional, both independently and in coordination with all other dependent platform features with a consideration for out of the box capabilities.- Ensuring all dependent integrations, reports and other business needs are consistently maintained and accounted for as continual changes are made to the system.- This role will require work as part of a larger functional team looking after the platform as a whole and require this position to assist cross-functionally.-
- Takes ownership of business requirements for small enhancements and works them to completion- Maintains the stability and usability of the platform across production and non-production environments-
- Provides configuration assistance- Assist with estimating release level of effort- Be part of the testing cycle, ensure test results are stored as per governance guidelines and any issues identified are addressed appropriately through issue resolution and repeat test cycles - working closely with business on outcomes.

Education

National Diplomas and Advanced Certificates: Information Technology (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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